Although Ryanair’s website states that “by the end of July, all cash refunds in May and June will also be processed,” this simply has not been the case.
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MyLondon asked Ryanair about this issue and they revealed the reason for the delay: Customers cannot get their refunds due to third party interference.
The statement read: “Thousands of customers are unable to receive their refunds due to unauthorized third-party screen scrapers providing Ryanair with fake email addresses or virtual credit card details that do not belong to customers. ”
This issue arose when customers booked their flights through a third-party travel agency such as Love Holidays or LastMinute.com.
Ryanair explains: “These screen scraper websites use screen scraper software to copy content from our website to be displayed on their own website so that they can appear to customers as authorized agents of Ryanair.
“They cannot share any of your personal information with us, such as your email address, payment details, mailing address, etc. They are giving us false information.
“This means that we often cannot contact you with important information regarding your reservations and so far we have not been able to refund you directly. ”
To help you solve the problem, Ryanair has created a customer verification process that allows you to be reimbursed directly by the airline – just submit a simple form.
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In some cases Ryanair may have already given your money to the third party website, in which case you will be asked to approach them to get your money back – but there is no guarantee that they will pass that money on.
Find out more information and complete the verification form here.