Revel has announced that it will resume electric moped service in New York City starting today, with new protective measures for riders such as a mandatory in-app safety test and a requirement that all riders take a selfie of themselves wearing a helmet before “I’ll be cleared to ride. The company worked with New York City to develop the new security measures, and city officials approved the new plan.
Revel suspended service at the end of July after two customers were killed and one was seriously injured while riding the shared electric mopeds. At the time, the company said it would “review and strengthen passenger liability and safety measures” in light of the accidents.
Today we are relaunching Revel in the city where it all began. We’re rolling out new and improved education, safety, and accountability features, and there are things you need to do to get back on the road. (1/3) pic.twitter.com/WVySpa2j1L
– Revel (@_GoRevel) August 27, 2020
One of the biggest changes is a new mandatory safety test that has been added to the Revel app which all cyclists – whether they have been using the service for years or are completely new to Revel – will need to pass before being allowed to use mopeds. New York customers will need to take the test immediately, while existing customers in Oakland, Austin, and DC will be allowed to ride without taking the test until September 1.
Revel has partnered with The Behavioral Insights Team (BIT) to develop the test, which includes 21 questions on safety training, helmet requirements, traffic laws, rules on where you can drive. bikes, an instructional video, etc. The company is also expanding its free in-person classes in New York – Revel will now offer more than 1,000 lessons per week in Brooklyn, Manhattan, Queens and the Bronx, available to anyone with a Revel account to help new riders get started. adapt to the platform. .
Another novelty is a mandatory requirement for the helmet selfie: now, when you start a ride on a Revel in the app, only the helmet case on the back of the bike unlocks. Only after submitting a selfie showing that you (and a passenger, if you have one) are wearing a helmet will the app then activate the moped to turn on. Revel will also be selling personal headsets on its website for $ 35 (plus shipping and handling) in an effort to improve headset usage among customers who do not want to use shared headsets.
Revel has also revamped its suspension policy to be much stricter. Share your account with anyone, ride with a passenger under the age of 18, ride on a sidewalk, ride on a freeway or any road with a speed limit greater than 40 mph, or not report an accident will all result in permanent suspensions. Riding without a helmet, turning on red lights or stop signs, riding in a bicycle lane, on a large bridge or tunnel, in a park, in the wrong direction on a one-way street will result in warnings or suspensions temporary for the first offense, with permanent suspensions for subsequent violations.
Reckless driving (which Revel defines as “endangering pedestrians or other motorists, squeezing in and out of traffic, speeding up red lights, running, doing wheelies or donuts, riding with more than one passenger” ) will also result in a temporary suspension.
In order to hold riders accountable for all of these rules, Revel also makes it easier for New Yorkers – whether or not they are Revel customers – to report bad behavior both in the Revel app and through a reporting tool. online. The company also added a new automated system that will detect when runners break the rules (like entering a park or driving on a one-way street the wrong way).
Revel’s service officially resumed in New York City in the four-borough service area in which the company operates as of 9:00 a.m.ET today. However, the company will suspend service from 12:00 to 5:00 on a “pilot basis” for the first 60 days of resuming operations in New York as it continues to work with the New York Department of Transportation to provide service. at night in complete safety.