But airline JetBlue recently updated its policy and now requires everyone to cover their faces, including children aged 2 and over.
They say this is in line with the Centers for Disease Control and Prevention guidelines.
Footage of the incident on the flight to Newark captured the tension of the moment as a woman is seen arguing with flight attendants.
The woman is the mother of daughter, Chaya Bruck, of Flatbush in Brooklyn, New York, and she spoke to NBC New York.
She said the experience was traumatic and almost left her family stranded in Florida.
Chaya was traveling with her children and planned to fly from Orland to Newark Airport on Wednesday.
But an argument started with a flight attendant over her daughter’s age. She had thought her little girl would be exempt, given her age.
She told reporters: “He said no, she has to cover her nose and mouth, and I said I could try, but then she was successful.
“A few minutes later they came to see me and told me that I had to gather my things and that I had to get off the plane. “
But she refused – and several of her traveling companions begged the flight attendant to leave her alone.
But then the loudspeakers announced that everyone should get off the plane.
While JetBlue announced that they will try to get all passengers back on the flight as quickly as possible, Chaya felt bad about the way she and her offspring had been treated.
She added, “They were horribly mean, my kids were crying. Really traumatic.
“I asked them, ‘Should I tie her hands and feet? What do you want me to do? They just wanted me to get off the plane. ”
Her husband told The Yeshiva World that he plans to file a federal lawsuit against JetBlue.
A statement from Jet Blue said its headgear policy was updated on August 10.
This was done “to make sure everyone wears a face mask – adults and children – to help prevent the spread of the coronavirus.” Children 2 years of age and older should wear a face mask, per CDC guidelines. ”
Chaya said she feels airline policy should be changed to recognize that some children will not keep their faces.