Man walks out of LCBO store with 24 free bottles of wine due to problem

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Katherine DeClerq, CP24.com
Posted Thursday, August 20, 2020 at 8:37 p.m. EDT
Last updated Thursday, August 20, 2020 at 8:47 p.m. ET

A Toronto man walked out of a liquor store with 24 free bottles of wine after a computer glitch allowed him to order free liquor. Mohammed Asaduallah said he regularly checks a Facebook group for sales and newcomers to the LCBO and last month he noticed that a six-bottle box of red wine was selling for $ 0. "Everyone's speculating and I'm like, why not order it and see what happens." Asaduallah told CTV News Toronto he was able to buy 24 bottles of the wine for $ 0, then added a bottle of whiskey to meet minimum purchase requirements. “I was like, it works. I haven't received any errors so far, ”he said. “It happened and I told myself it didn't. It's the LCBO, okay, like that can't happen. LCBO wine at $ 0 When Asaduallah received numerous confirmation emails regarding his order, with the 24 bottles of wine included, he said he was "confused and excited and just unsure of what was really going on." He decided to go through the process and went to the LCBO to pick up his order last week, fully expecting to be refused at the door. He said when he arrived the customer service rep was missing in the back room. Asaduallah said he thought he was in trouble, but the rep returned with his product, only saying it was a “big order” and needed help. “All the time I try to keep it cool. Try not to appear too excited. “Asaduallah came out of the store with his boxes of liquor and went to his car when he realized that the wine was not the one he had ordered. He decided to head back to store to see if they would pay for the order. "I don't know where my head was, but I was trying to see where this was going." At that time, Asaduallah said the employee noticed he paid $ 0 for the wine and a manager was called in. “As this was all going on, in my head I was like, yeah , I should never have gone into the store. ” Asaduallah learned he received the wrong order and should leave the wine at the store, but after many back and forth trips with the manager and an ecommerce rep, he was finally allowed to leave with the original wine. in his possession. "I'm just shocked that it all worked," he said. "As soon as I hit the road I think to myself… where did I even get that courage?
An LCBO spokesperson confirmed that the free wine was caused by an issue on their website that has since been fixed.  “While there are inaccuracies in Mr. Asaduallah's account of our attempts to resolve the situation, we take full responsibility for the error and have worked to ensure that it does not happen again.  As for Asaduallah, he says he has so far donated three bottles of wine.  "It was like, drink one, gift one."
          

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