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He said the foundation apologizes for the inconvenience “but the integrity of the raffle and consumer protection has always been our top priority. ”
The foundation had previously canceled around 12,800 of the 297,000 purchases after a technical glitch that led some buyers to be billed multiple times during the August 7 raffle ticket sale, delaying the raffle process. Buyers had until noon August 13 to request a refund by sending duplicate confirmations to [email protected]
Customers contacted the foundation on Tuesday and Wednesday to say their refunds had not been processed, Shipton said.
“When we asked our tech vendor to review it, they were correct that their refunds had yet to be processed,” he told Postmedia via email. “We take care of the small group of final refunds to make sure we’ve captured them all. ”
The $ 14.3 million in 50/50 ticket sales broke the previous record of $ 3.2 million set in a 50/50 draw for the Oilers days earlier.
More than $ 7 million from the fundraising is directed to charities in need due to the pandemic.
The jackpot soared to over $ 15 million in the August 7 raffle, but after the payouts were calculated, the amount of the winnings dropped to around $ 1 million.
– With files from Dustin Cook