People are warned not to come to the resort, as tickets are revalidated for another date.
Alton Towers confirmed to BirminghamLive that it is in the process of gradually closing the theme park to guests, but hotels are not affected.
In a series of tweets, a spokesperson for Alton Towers wrote: “Due to the unprecedented lightning storm overnight, we are experiencing water supply issues at the resort. We are trying to resolve the issue as quickly as possible, and we apologize to visitors today. that may be affected.
“If you have a ticket for today but prefer to come on another day, we will revalidate your ticket. ”
An hour later, they added, “Please note that due to a severe electrical storm overnight, the water supply to the resort was cut off. Please do not go to the resort. We will re-validate all customers who have booked a ticket. for today and their visit to the Alton Towers Resort has been halted. Details will be available online soon. We apologize for the inconvenience and look forward to welcoming you back soon. ”
BirminghamLive has contacted the resort to confirm if it will close.
A spokesperson said: “We are gradually closing the theme park. We are revalidating all guest tickets for guests whose visit to the Alton Towers Resort has been interrupted so that they can return on another day. We ask all guests to leave at their leisure when they are ready to do so, which helps us maintain social distancing when we close the theme park. Our hotels are not affected by water supply issues. Our engineers are working to resolve the issue and we hope to reopen soon after the water supply is restored. ”
Visitors who hoped today to ride the resort’s hair-raising roller coaster have instead taken to social media to talk about their fury.
One man wrote on Twitter: “We were not notified on entering this morning. The toilets don’t flush and we are unable to wash our hands during a global pandemic. The only source of water is to buy a small bottle for £ 2.60, which is consumed in seconds due to the immense heat. How is a system not in place to protect you from an electrical storm. Loss of a day. ”
While another woman added, “Should you even be open with no facilities for washing your hands or going to the bathroom?” We were not told on entering this morning that there were problems! ”
And another visitor wrote: “It has been mismanaged. It shouldn’t have been open from the start. Staff should have informed visitors to the parking lot instead of letting people line up to get to the turnstiles. There was no staff organization. and the guests were just left to wander confused. ”