Birds Bakery faces more anger over dismissal of worker who authorized cash payments

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A Birds Bakery director fired for accepting cash payments against company policy has sparked a heated debate among Derbyshire Live readers. Megan Metcalf says she was sacked by the Derby-based company for serious misconduct because Birds policy was not to accept cash for hygiene reasons during the Covid-19 pandemic.

She would take cash from customers who didn’t have a bank card, then pay with her own card and issue receipts to customers.

Ms. Metcalf wanted to help her older customers who wanted to purchase Birds products.

She worked at the Ratcliffe-on-Trent branch of Birds Bakery in Nottinghamshire, as Nottinghamshire Live reports.

On the Derbyshire Live Facebook page, reader Clayton Crowder-Oxford said he can see both sides of the argument.

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He said, “I know she acted with the best of intentions and kindness to others, which was lovely, but it wasn’t worth losing her job.

“I’m not on his side or Birds, but I see why they must have acted the way they did, sad as that may be.

Kevin Eaglesfield sympathized with the staff member and said she must have been humiliated to be told she had to leave the company.

Ann Moran said: “She was only doing what she thought best for her elderly clients, most elderly people use cash.

“Company rules aside, I think she deserves to be lenient as she has been a loyal employee for a very long time.

“Disappointed with Birds on this occasion and have been a long-time customer of their delicious products. “

Sue Johnson also defended the worker.

She said: “For a store that until recently only accepted cash, I think they have now gone to the extreme.

“Really don’t need and certainly shouldn’t fire people (who are trying) to help the most vulnerable. ”

Debbie Tolson called the decision to fire the employee “disgusting.”

She said, “The birds should be ashamed of themselves. What a beautiful thing this lady has done. I would do the exact same thing if it was me.

“Good for her for having used her initiative. I’m so sorry she had to lose her job for this.

How birds reacted to negative reactions

Birds released a statement after learning that a petition had been launched to get her job back from Ms Metcalf.

Lesley Bird, COO of Birds Bakery, told Nottinghamshire Live yesterday: “We are aware of the petition and we are also aware of another petition launched by elderly customers in support of Birds.

“These people currently support our card only policy and recognize that we try to keep our staff and customers safe.

“Birds and a number of major operators have a card-only policy during this pandemic. We are constantly reviewing our Covid-19 procedures, including the reintroduction of cash payments.


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“Birds employs 800 people and has 60 stores in the East Midlands. We spoke to our staff about our Covid-19 procedures and the overwhelming response was that they preferred not to touch the notes and coins at the moment and we took those wishes very seriously.

“Our card-only policy was not taken lightly. We take the safety of our staff and customers very seriously – and have very strict procedures in place during this continuing pandemic.

“We’re sorry that so many people are upset about Megan Metcalfe’s firing from Birds, but she violated our health and safety policy and we took it very seriously.

“Megan will not be reinstated – we wish her the best of luck in the new role she’s got since leaving Birds. “

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