Asda Updates Face Mask Rules Following Buyer Complaints


It has been a month since it became mandatory for all shoppers to wear face masks in supermarkets – unless exempted.While most people have followed the rules, there are still many who don’t wear face coverings when they’re not exempt – although the rules were put in place to protect other shoppers and staff. .

It’s important to note that some people, including children under the age of 11 and those whose disabilities prevent them from wearing or removing one, are exempt.

According to the Manchester Evening News, a woman noticed it on a recent trip to Asda – and she’s not happy with it.

On July 31, Eve Whitty returned to Huyton Asda, Merseyside for shopping for one of the first times in months after shopping online for herself and her elderly parents.

Upon arrival, Eve said she “couldn’t believe how many people weren’t wearing masks” and went to share her concerns with a member of staff.

Later, Eve also approached a group of men she described as being in their twenties to ask why they weren’t wearing masks and the next day she sent Asda a complaint.

Eve said she just wanted to stress her concerns and was frustrated with Asda’s response that they “encouraged” customers to wear face masks.

Asda said it does everything it can to remind customers to follow the rules, but ultimately it’s up to the police to enforce them.

Eve said, “I told a staff member” excuse me, can I smoke in the store? And she said you can’t do that in the store.

“I said if I smoked here you would stop me so why isn’t it the same for face masks and they said there was nothing to be done about it. I was absolutely furious.

Out of curiosity Eve then approached three men and asked them if the masks were mandatory and they said yes so she asked why they weren’t wearing them.

A buyer reportedly said he had difficulty breathing, so Eve asked why their friends weren’t wearing them, before deciding to leave.

The next day, Eve emailed Asda to complain that she visited other stores where customers were turned away unless they were exempt.

But she said her biggest problem was the use of the word “encouraging” in part of Asda’s response.

In the email, Asda said, “We strongly encourage all customers to wear a face mask when visiting our stores.

“We also have signs at the entrance to the store and around the edges of the shelves to encourage customers to wear a face mask and we use Asda FM (our in-store radio) to remind customers more.

“While we do everything we can to strongly encourage customers to adhere to the new guidelines, the responsibility for policing and enforcement lies with the appropriate authorities.

Eve said, “They (my relatives) are afraid to go out. The thought of what I told them about Asda got them worried about going there.

“The word that cuts me off is ‘encourage’. It is mandatory.

“It’s good for young people – I know some have health issues – but if they don’t, it might not be a big deal for them.

“But for the elderly, it is not fair. There are people who had to protect themselves for four months.

“It depressed me. Some people don’t take it seriously. “

Asda’s response

The guidelines say people working in stores do not have to wear face coverings, but customers should.

Asda said it strongly encourages this through fellow reminders, clear posters and signage as well as regular announcements on Asda FM.

Asda also encourages its customers to stay two meters apart. Official government guidelines suggest it should be 1m +.

A spokesperson for Asda said: “Throughout the pandemic, our customers have adopted many new rules to keep everyone safe in our stores, and we are confident that they will continue to demonstrate care and consideration for each other by wearing a face mask when visiting our stores. .

“While we will do all we can to strongly encourage customers to wear face masks inside our stores, it is the responsibility of the relevant authorities to enforce the new rules. ”

Further information can be found on Asda’s COVID Blog which features a video from CEO Roger Burnley on advice to clients and colleagues. To learn more, click here.


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