Asda issues new face mask rules in statement after buyer complaints


Asda has clarified its rules on wearing face masks in stores after a buyer complained. Shopper Eve Whitty has been “furious” at Asda’s response to her complaints about face masks at her local store.

She said she “couldn’t believe how many people weren’t wearing masks” at the supermarket and went to share her concerns with a member of staff.

Eve also approached a group of men she described as being in their twenties to ask why they weren’t wearing face masks and the next day she emailed Asda a complaint, the Liverpool Echo reports.

Face masks are mandatory in supermarkets

Eve said she just wanted to stress her concerns and was frustrated with Asda’s response that they “encouraged” customers to cover their faces.

Asda said it does everything it can to remind customers to follow the rules, but ultimately it’s up to the police to enforce them.

Eve visited the Huyton store on July 31 for one of the first times in months after shopping online for herself and her elderly parents.

She said, “I told a staff member excuse me if I could smoke in the store and she said you can’t do that in the store.

“I said if I smoked here you would stop me so why isn’t it the same for face masks and they said there was nothing to be done about it.

Out of curiosity Eve then approached three men and asked them if the masks were mandatory and they said yes, so she asked why they weren’t wearing them.

A shopper reportedly said he had difficulty breathing, so Eve asked why their friends weren’t wearing them, before deciding to leave.

The next day, Eve emailed Asda to complain that she visited other stores where customers were turned away unless they were exempt.

But she said her biggest problem was the use of the word “encourage” in part of Asda’s response.

Asda said while they encourage people to wear masks, it’s up to the police to enforce them

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In the email, Asda said, “We strongly encourage all customers to wear a face mask when visiting our stores.

“We also have signs at the entrance to the store and around the edges of the shelves to encourage customers to wear a face mask and we use Asda FM (our in-store radio) to remind customers more.

“While we do everything we can to strongly encourage customers to adhere to the new guidelines, the responsibility for the police and their enforcement lies with the appropriate authorities. ”

Eve said she wanted Asda to get stricter and didn’t want department stores or customers to get complacent.

She said her relatives were worried about going shopping as a result and that now she only went shopping in stores when it was “extremely necessary”.

Eve said, “They are [my relatives] afraid to go out. The thought of what I told them about Asda worried them to go.

“The word that cuts me off is encourage. It is mandatory.

“It’s good for young people – I know some have health issues – but if they don’t, it might not be a big deal for them.

“But for the elderly, it’s not fair. There are people who had to protect themselves for four months.

“It depressed me. Some people don’t take it seriously. ”

The guidelines say people working in stores do not have to wear face coverings, but customers should.

Asda said it strongly encourages this through fellow reminders, clear posters and signage as well as regular announcements on Asda FM.

And always encourage customers to stay two meters from each other. Official government guidelines suggest it should be 1m +.

A spokesperson for Asda said: “Throughout the pandemic, our customers have adopted many new rules to keep everyone safe in our stores, and we are confident that they will continue to demonstrate care and consideration for each other by wearing a face mask when visiting our stores. .

“While we will do our utmost to strongly encourage customers to wear face masks inside our stores, it is the responsibility of the relevant authorities to enforce the new rules. “


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