The EOCF said Monday fans will have until 12 p.m. on Thursday, August 13 to show up for reimbursement.
“The money for any void bill will then be returned to bank accounts. Once all invalid ticket requests are entered, a winner will be drawn, ”a statement read.
Raffle buyers will receive an email on Monday with information about their options:
- Fans who have mistakenly received multiple email confirmations and charges are requested to forward their confirmation email for any tickets they wish to cancel to [email protected];
Fans who wish to cancel tickets can also forward their confirmation email to this email; and
Fans who have not received a confirmation email and would like a copy, please send an email to [email protected] They will also need to include their first name, last name and email address, exactly as provided during purchase. If after receiving the confirmation they wish to cancel the purchase, they can follow the first direction.
Anyone who has ever requested the cancellation of their tickets are encouraged to follow the step above to ensure the process has been completed correctly.
The EOCF has warned customers that email addresses will not respond to general inquiries; further questions can be sent to [email protected]
Shortly after the August 7, 50/50 opening, customers began reporting location errors which prevented them from purchasing tickets, or system crashes that resulted in additional charges for multiple purchases. .
“Due to unprecedented demand, our technology provider’s servers were inundated with requests to purchase tickets.
“There were times when the demand for tickets exceeded $ 100,000 per minute. This traffic load caused some problems, including slow loading times, geolocation errors and the duplication of some orders, ”an OEG statement read on Saturday.
“The integrity of the draw is intact. We apologize for the inconvenience caused and the Edmonton Oilers Community Foundation will post the winner as soon as possible.
When the Edmonton Oilers played on Monday and Wednesday, the 50/50 pots hit $ 3.2 million and $ 5.4 million, respectively.