Virgin Media crashes again; thousands of people lose internet access

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Some Virgin Media customers today found themselves unable to connect to the Internet for about two hours when the network provider suffered another outage.

Users in the UK have reported connection problems and the cause of the problem remains unknown.

Most of the problems focused on the ability to access the Internet, similar to a blackout a few weeks ago that left Londoners unplugged for several hours.

Virgin Media told MailOnline that the problem was local to Nottingham and was then resolved.

The fault monitor on the fault tracking site, which aggregates customer complaints on social media, reported an increase in problems just after noon

Users have reported problems in the British Isles, with a high concentration of complaints in major cities like London and Nottingham

The breakdown monitor on the fault tracking site, which aggregates customer complaints on social media, reported an increase in problems just after noon.

The majority of complaints, approximately 77%, were related to cable Internet connectivity issues.

A minority of users also had problems with the mobile Internet and television, but it is unclear whether they were linked.

Users have reported problems in the British Isles, with a high concentration of complaints in Nottingham and London.

At the height of the outage, thousands of users were simultaneously logging problems.

A Virgin Media spokesperson said, “We have solved the local problem that caused customers in the Nottingham area to briefly lose broadband.

‘We apologize for any inconvenience caused.’

Downdetector shows the number of complaints returning to the standard level just before 2 p.m. BST.

Unhappy customers turned to Twitter to express their frustration.  One of them tweeted, `` Hmmm @virginmedia again.  Surprise Surprise '

Unhappy customers turned to Twitter to express their frustration. One of them tweeted, “Hmmm @virginmedia again. Surprise Surprise ‘

Users who had trouble logging in turned to Twitter to try to get an explanation from Virgo Media explaining why their broadband was not working properly.

Users who had trouble logging in turned to Twitter to try to get an explanation from Virgo Media explaining why their broadband was not working properly.

Call of Duty update results in “Busiest day of broadband traffic”

Internet provider Openreach recorded the busiest day on its network on Tuesday, he said.

The large network is used by Internet service providers BT, Sky, Plusnet and TalkTalk, the only rival Virgin using an independent infrastructure.

On June 30, more than 189 petabytes of data were consumed by customers via Openreach in the UK, breaking the previous record of 184 PB set on June 11.

An overall increase in Internet use is due to adults working from home and children taking online courses during the coronavirus pandemic.

Openreach reports that in a pre-locking world, average weekly consumption was around 660 petabytes. At the beginning of June 2020, this figure reached nearly 1000 BP.

However, the record days of June 11 and now June 30 were largely due to the massive download of huge Call of Duty updates.

Virgin Media also recorded a peak of around 30% from the average of the past two weeks, which it attributes to the CoD update.

Unhappy customers turned to Twitter to express their frustration.

One of them tweeted, “Hmmm @virginmedia again. Surprise Surprise ‘.

Another said: ‘@virginmedia has constant problems with dropping WiFi when trying to work from home.

“I checked online and said that everything is working fine, but it is not. In Birmingham ”.

A Virgin staff member responded, “We are aware of this problem and will correct it as soon as possible and will be updated on our service status page shortly. ^ GT ‘.

Dan Howdle, UK consumer telecommunications analyst, broadband and mobile comparison site Cable.co.uk, told MailOnline: “Although the lockout period has certainly seen increased demand for data over high connections home networks, British networks have so far performed extremely well.

“The failures reported today on the Virgin Media network are regrettable, but the exact cause is not yet clear.

“It should be noted that, historically, Virgin Media has been quick to resolve these issues and that users should not expect outages or prolonged problems.

“In the meantime, during this hiccup, it should be remembered that most households will still have an Internet connection via their mobile phone.

“Those who wish to connect other devices can use their mobile as a WIFI access point.

“If your intention is video streaming or some other data-intensive activity, however, users should be aware that it is possible to quickly reach the data limit of their mobile contract, unless of course it is unlimited. “

On June 25, Virgin Media broadband fell for more than six hours in London.

Enraged customers turned to social media to express their frustration, saying they had lessons to teach, digital shorts to attend, exams to take and Zoom meetings scheduled.

Internet connection problems were first reported at 9:30 a.m. in London, with users also reporting outages in Birmingham, Manchester, Glasgow and other regions, according to the Downdetector.co.uk website.

As the business day entered its final hours, Virgin finally restored its Internet services. A spokesperson said: “We are pleased to say that the problem of broadband in London is now resolved.

“We are sorry once again and we realize that the situation has been frustrating for those concerned. “

Ofcom, which regulates the communications industry in the UK, said it had been in touch with Virgin to establish the cause of the problem and was working with them to “ensure that customers can access web services as soon as possible ”.

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