Sainsbury’s and Tesco Make Huge New Changes To Their Supermarket And Online Shopping Rules


Sainsbury’s and Tesco have made major changes to their store and online shopping rules. The supermarket giants have set up another upheaval as the lock eases in an attempt to end the long lines.

They want to improve the buyer experience and visit stores or shop online.

The changes follow updates to the two-meter social distance rule directives, with the government considering making masks mandatory in all stores.

Take a look at the changes implemented in Sainsbury’s and Tesco below.

Changes to Sainsbury’s Rules

Sainsbury’s aims to reduce wait times

In-store fresh produce counters have reopened in Sainsbury, which means buyers can now experience much closer to pre-pandemic travel.

The changes include extended hours that should reduce or eliminate queues, except during the busiest hours.

Sainsbury general manager Simon Roberts said restrictions on multiple purchases of the same item have now been lifted.

He said: “We have kept this under review as the availability of key items has improved and I am happy to tell you that we have now lifted purchase restrictions on all products.

“The only exception to this is pain relievers which are legally limited to two packs per person. “

Sainsbury’s final rules are as follows:

  • To reduce waiting times inside and outside our stores, we have extended many of our hours of operation.
  • Customers are now welcome to shop with us anytime during store hours, but the NHS and caregivers will still have priority entry from 7:30 a.m. to 8:00 a.m. Monday through Saturday, and older, vulnerable, and disabled people will always have priority entry from 8 a.m. to 9 a.m. Monday, Wednesday and Friday.
  • We launched a volunteer card to make it easy for people to shop for others in store.
  • We have also deployed new disinfection stations for customers in our supermarkets so that customers can disinfect their hands, baskets and carts at the front of our stores. This in addition to our colleagues who regularly disinfect all our baskets and carts before use.
  • We have installed plexiglass security screens in our gas station stores and have extended our hours of operation in many convenience stores to 10 p.m. or 11 p.m. You can check the last hours of operation in your area before shopping.

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Roberts says the food counters were closed at the start of the pandemic, but the pizza counters have now reopened in some stores.

Some self-service self-service food stalls have also reopened.

Changes have also been made to online orders.

Mr. Roberts said, “More customers than ever choose to use our home delivery service and click and collect when they buy from us.

“To help more people access these services, we have worked hard to increase the number of our home deliveries and click and collect the available slots.

“We have now almost doubled this service to more than 650,000 orders per week and, as a result, more of our existing customers now have access to slots.

Tesco rule changes

Tesco queue could be made easier as more customers are now allowed inside

Tesco will allow more people inside its branches than the new social distance rule of one meter comes into effect.

The number of authorized customers inside stores has now increased and one-way systems have been eliminated.

He says these moves will reduce the need to queue outside.

The supermarket said it would still monitor the number of customers visiting, but some branches will now increase their entry limits.

Hopefully long queues will now be avoidable

This, he said, would be at the discretion of the manager and subject to the size of each store.

Despite the removal of its one-way systems, the supermarket will still ask customers to stay two meters apart.

Stores will always have markings on the ground to remind buyers of social distance.

The government has recently reduced the rule of social isolation, so that people must now stand at least one meter apart – although some companies still stick to two meters.

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In addition, Tesco has also increased its limit from 80 items to 95 items as inventory levels return to normal.

The grocer always has a limit of three per person on face coverings, antibacterial hand washing, antibacterial wipes, flour and eggs.

Elderly and vulnerable buyers also have priority access on Mondays, Wednesdays and Fridays from 9 a.m. to 10 a.m.


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