Sabio Group acquires Coverage Group in France

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Sabio Group announced the acquisition of Coverage Group, one of the leading independent French providers of customer experience solutions and communication technologies. This acquisition supports Sabio’s objective of becoming the leading player on the European CX market and will add a significant dimension to the company’s French operations.Created in 2007, Coverage Group, based in Paris, is a recognized technological partner of Genesys Gold, Avaya Edge, Oracle Gold and Broadsoft. The company has proven itself by helping organizations across France to place cloud-based customer experience solutions at the heart of their digital strategy, with clients such as ENGIE, BEA, EBP, Emil Frey, Homeserve, NutriXo , Optimind, Pierre Fabre, Pierre & Vacances, Sitel and Teleperformance.

Sabio group CEO Jonathan Gale, commented,

“The acquisition is a massively important strategic addition to the Sabio Group and our customers in several respects – this means that we have now built a substantial presence and customer base in France, this further strengthens our expertise and our relationship with Genesys and Avaya and most what’s important is that a fantastic team and set of customers are part of the Sabio group. ”

“The Coverage team has done an absolutely fantastic job of helping new and existing customers migrate to the cloud, including the largest deployment of Genesys Pure Cloud in Europe. It is this type of expertise that will help Sabio consolidate its position as the leading European provider of comprehensive customer experience services, adding even more depth to our cloud-specific skills and knowledge. I am absolutely delighted to welcome Julien, his exceptional team and his clients to the Sabio Group. “

“As organizations across France increasingly seek to take advantage of the latest AI-based public cloud and self-service technologies, it’s time for Coverage Group to join the Sabio Group and to come up with an even more solid proposition “,

“We have always been committed to helping our customers take advantage of the latest CX innovations, and we look forward to doing so on a large scale as part of the larger EMEA operations of the Sabio Group.”

Claudine Cherfan, VP Genesys France, he told me,

“Coverage Group has already played an important role in the implementation of Genesys Cloud, by deploying our public cloud contact center platform to help organizations across France to offer an exceptional experience to their customers”,

“As a member of the Sabio group, the Coverage group will be even better positioned to support the rapid adoption of our Genesys Cloud customer experience platform.

Coverage Group also offers a comprehensive communications offering, supporting organizations with voice and data links as well as VPN services routed over fully secure layer 2 links, all supported by the real-time network operations center. business.

Supported by Horizon Capital, the acquisition continues the Sabio Group’s growth plan aimed at expanding the company’s portfolio of solutions and geographic coverage. To date, this has included the acquisitions of SaaS Report solution provider in March 2017, DatapointEurope – one of the leading providers of contact center technology in Europe – in July 2017, customer insights and analytics experts comparison of Bright UK contact centers in March 2018, flexAnswer Solutions, Singapore’s leader provider of innovative virtual assistant solutions based in December 2018, Callware, Spanish specialist in WFO and speech analysis in January 2019, Team vision , specialist in CX solutions based in Madrid in January 2020, and DVELP – Twilio’s main partner in the United Kingdom and in the EMEA region in March this year.

For more information on Sabio, see their company profile



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