Paul Ainsworth, who runs a number of restaurants in Cornwall, wrote an emotional post on Instagram about the “real cost” of no shows after the Mariners in Rock suffered a disappointing night.
A few days earlier, another starred chef, Tom Kerridge, wrote a Similar position criticizing dozens of people who did not show up after booking at his restaurant over the weekend.
Many pubs, hotels and restaurants were unable to open even after the coronavirus flexibility, and all had to make significant changes to comply with the rules of social distancing.
Many fear they will not survive the pandemic, as the new rules have reduced the number of customers by up to two-thirds and costs are increasing.
Ainsworth said he “couldn’t believe” that he had still seen so many no shows after the “awareness generated” by Kerridge’s previous post.
“After the efforts that our teams have made to make our restaurants a safe environment and the money that Emma and I have spent to make it possible. Disappointed, there is not even a solution! ” Said Ainsworth.
“To those 27 people who thought it was ok not to show tonight and that you would be missed. You are wrong. We were ready for you.
“The rota restaurant was written for you. The team was waiting to welcome you and take care of you. What a shame you thought it was a good thing to do. ”
:: Listen to the Daily podcast on Apple Podcasts, Google Podcasts, Spotify, Spreaker
The restaurateur said he currently employs 132 people and has not made any layoffs to date.
“These people rely on Emma and me to pay their mortgages, their rents, their bills and many of them are the only sources of income for their families. The number of people you assign is therefore much higher than the 132 employees, ”he said.
Ainsworth added: “This post gives an overview of the real cost of a NO SHOW. ”
Other renowned chefs have rushed to support him, including Candice Brown, winner of the Great British Bake Off, who said, “What’s wrong with people?” Do they not understand? ”
Kerridge also responded to the message by writing, “Mate! @ Paulainsw6rth Incredible !!! Feeling your pain absolutely shocking …… please people, if you cannot honor the reservation YOU made, call the restaurant / pub / hairdresser / beautician / spa / doctors / dentist…. and let them know !!!! ”
Some restaurants have taken additional steps to resolve this issue.
The Maray restaurant at Albert Dock, Liverpool, said that no shows have been an issue “forever” and has now decided to take credit card details for all reservations.
“We only charge £ 10 per person for no-shows or same-day cancellations, and that has helped tremendously,” the restaurant said on Twitter.
The government has taken a number of measures to help the hotel industry, including reducing VAT from 20% to 5% in pubs, cafes, hotels and restaurants between July 15 and January 12.
Chancellor Rishi Sunak also launched the “Eat Out to Help Out” program, which gives customers coupons to use at participating restaurants Monday through Wednesday.