The high-speed Virgin Media has declined in some parts of London, preventing thousands of customers working at home access to the Internet.
Users also report failures to Birmingham, Manchester, Glasgow and in other regions, according to the Web site Downdetector.com.
The status of the service of the company has fallen for an hour this morning, leaving people disconnected unable to check the status of the connection in their region.
It has, however, begun to publish messages saying that an engineer was to solve the problem, although the Internet is still not available for several hours.
Clients in anger turned to Twitter to express their frustration, saying they had online lessons to teach, and with digital course to attend, exams to do and meetings Zoom provided.
A spokesman for Virgin Media said: “We are aware that some customers are experiencing a problem with their broadband. We are working as quickly as possible to restore service and apologize to the people concerned. “
Virgin Media said this morning that some customers had encountered a “short problem” with their tv service.
Cuts to 10 h showed that London and its environs were the most affected
Published at 10: 30 in a specific area: The message indicates that the engineers are working to resolve the problem, but that the Internet will not be restored before 14 hours.
Reports on the failure for Virgin Media increased after 9: 30 a.m., as thousands of people were not able to connect
The problems began at about 8 o’clock in the morning, with 905 reports of problems on the site Downdetector.co.uk, before that they do not exceed a 9: 30 am.
Approximately 73% of the complaints relate to the internet by cable, as 16% of the mobile internet and 9% the tv networks.
Speaking on Twitter, a subscriber wrote: ‘@virginmedia what is happening to your service on Earth? Today – not broadband. Even yesterday. Nobody answers the phones. This is awful. ‘
A second said: “What’s new @virginmedia? No broadband – the woman needed to teach distance students I need to attend a distance to the court. The connection to the mobile is an interim measure. When the high-speed will it be back in north London?
And a third tweeted: ‘@virginmedia, my Internet connection is down. I can’t do anything. I can’t even call 150 from my landline. Please put me back in line.
Yet, another customer angrily said that he had found himself without Internet for an hour and 15 minutes and that it was impossible to contact the call centre.
Virgin Media said that some customers had encountered a “short problem” with their tv service this morning, but this has now been resolved.
The company responded to tweets of outage reports by saying: “Hi, sorry to hear about the service issues. How’s it going since the tweet?
A map of the outages just after 9: 30am this morning, showing the problems in London and in the surrounding area, in the north of England, Wales, Scotland and Northern Ireland
This message on the page of service from 9: 30 shows customers angry that the service verification Internet connections in their region is currently unavailable
The company began to post messages on its service page, informing users of some of the areas that they are working to identify the problem.
It warns that the Internet will not be restored in the next three hours and 30 minutes.
“We know of two problems in your area that result in a loss of service,” he says. “Our engineer is working to resolve the problem.
“It may be that you have currently no service Virgin Fiber, Virgin TV, TiVo and Interactive TV.
“We are sorry and we are working hard to restore services as soon as possible. “
A message on its service page, posted around 9: 30 says: “This part of the site doesn’t work for the moment, but it will soon be operational.
“Please go back and try again later. Other parts of the site can operate normally, so try to use the links below to help you find what you want.
Antony Edwards, COO of the software company Eggplant, said that failures can occur when computer systems are updated to support patterns of work changed, with demand highest for the Internet.
“The network operators are at the center of it all and, overall, have done an incredible job to keep people connected and cope with the increased demand, but the failure today points out how difficult it is “, he said.
“Companies need tests that are fast and reliable to be able to deploy changes quickly and ensure that they work.”
The company has posted messages like the one above in response to complaints from customers. It has not yet released any official statement
Virgin Media account, with 3.2 million customers and 6 million broadband subscribers in the United Kingdom.
The network has also declined in April, customers have sent more than 41,000 complaints.
Another problem in may has seen users report problems with their Internet connection by cable.
This is a story of last minute. More follows.