Tesla ranks last of the investigation influence on the quality of JD Power


JD Power has ranked Tesla vehicles the worst among 32 brands in its annual study of the quality. This is the first time that cars from Tesla are classified by the survey of clients of influential past 34 years.

According to the study of initial quality by JD Power, which measures the quality of the vehicles in the first 90 days of ownership, the cars Tesla underwent 250 problems per 100 vehicles, according to the customers, as against an average of 166 problems in the industry. Land Rover was the second largest brand in the less powerful, with 228 problems per 100 vehicles. Dodge and Kia were tied for the mark the best rated with only 136 problems per 100 vehicles.

The new study is based on responses from 87 282 purchasers and lessees of new vehicles of the model year 2020. It has been put in service from February to march 2020.

Tesla receives a legend special in the list, since the survey does not cover all 50 States. However, the increase in sales of the model 3 has allowed JD Power to collect enough data to measure the quality for the first time. “Unlike other manufacturers, Tesla does not allow us to interview its owners in the 15 States where this is necessary,” said Doug Betts JD Power. “However, we were able to collect a sample that is sufficiently important surveys of the owners of 35 other States and, from this basis, we calculated the score of a Tesla. “

Last summer, reports have revealed that Tesla has reduced the production of the model 3 to reach aggressive goals. The company has had to build a temporary tent to achieve the ambitious target of Musk to produce 6 000 models 3 per week. The concerns that Musk has prioritized quantity over quality is a recurring theme for Tesla, which has recently been extended to model Y. The data collected by JD Power confirmed it.

“What we call the blocking and the fight against the construction of the car, it is that Tesla is not good, according to these data,” said Betts in an interview with The Wall Street journal. Customers of Tesla that were interviewed have complained about the precision of the body panels, rattles, wind noise and paint work, according to Betts.

Here is the full leaderboard, showing the problems per 100 vehicles as reported by owners in JD Power 2020 IQS:

  1. Dodge (136)
  2. Kia (136)
  3. Chevrolet (141)
  4. Aries (141)
  5. Genesis (142)
  6. Mitsubishi (148)
  7. Buick (150)
  8. GMC (151)
  9. Volkswagen (152)
  10. Hyundai (153)
  11. Jeep (155)
  12. Lexus (159)
  13. Nissan (161)
  14. Cadillac (162)
  15. Infiniti (173)
  16. Ford (174)
  17. Mini (174)
  18. BMW (176)
  19. Honda (177)
  20. Toyota (177)
  21. Lincoln (182)
  22. Mazda (184)
  23. Acura (185)
  24. Porsche (186)
  25. Subaru (187)
  26. Chrysler (189)
  27. Jaguar (190)
  28. Mercedes-Benz (202)
  29. Volvo (210)
  30. Audi (225)
  31. Land Rover (228)
  32. Tesla (250)


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