2020 is the first year where Tesla has been included in the survey, and as readers of our recent history on the problems of the model Y can be guessed, things are not going well for the automaker in california for electric cars. During this time, things seem to be very good to Dodge, which shares the first place with Kia.
According to the survey of J. D. Power, the quality score for the initial Tesla is 250 PP100, a feat that even Audi and Land Rover seem to be reliable in comparison. Although to be precise, Tesla is not officially ranked last, because the brand will not allow J. D. Power to survey its customers in 15 States where authorization by OEM-is apparently required. “However, we have been able to collect a sample that is sufficiently important to surveys of owners in the 35 other States and, from this basis, we calculated the score for Tesla,” said Doug Betts, president of the automotive division at J. D. Power.
Domestic good, luxury cars wrong?
Things seem better for the other car manufacturers national. Dodge has obtained a score of 136 PP100, matching Kia. Chevrolet and Ram occupied the third place with 141 PP100, Buick, GMC, and Cadillac have all obtained better results than the industry average of 166 PP100. And the individual vehicle MY2020 the most reliable was the Chevrolet Sonic, who got 103 PP100.
Conversely, imports of luxury are not faring well on this survey, which obtained responses from a total of 87 282 purchasers and lessors of vehicles MY2020, conducted between February and may of this year. Only Genesis (124 PP100), Lexus (152 PP100) and the Cadillac mentioned above (162 PP100) were better than average. During this time, the last five (excluding Tesla) were Jaguar (190 PP100), Mercedes-Benz (202 PP100), Volvo (210 PP100), Audi (225 PP100) and Land Rover (228 PP100).
However, an average of 1.66 problems per new car in the industry seems to be pretty bad. But J. D. Power said that it depends on more than one survey redesigned this year, which gives people a more granular report problems encountered with their new vehicle.
He poses now 223 questions, broken down into nine categories: including the infotainment features, controls and displays, the exterior, the interior, the drivetrain, the seats, the driving experience, the climate, and (new for 2020) assistance to the conduct. The readers of Ars will not be surprised to discover that the most problematic of these categories was the infotainment, which accounted for nearly one-quarter of all the problems. The main complaints here were the voice recognition, connectivity Android Auto and Apple CarPlay, touch screens, the built-in navigation and problems with Bluetooth.