Rogers Communications has started hiring 350 new jobs for its new B.C. customer solution center in Kelowna.
Due to COVID-19, all positions will be working from home until the new Kelowna center can be safely opened.
“We are proud to invest in Kelowna and help boost the local economy by hiring high-quality jobs that will keep our customers connected to their world, which is more than ever essential,” said Rick Sellers, President of British Columbia. Region, Rogers Communications. “We are delighted to draw on the exceptional talent of the Okanagan region for our British Columbia. Customer Solution Center, which will provide additional support to Rogers and Fido customers in the Pacific time zone. “
These new employees will handle approximately one million customer interactions with Rogers and Fido each year, with new roles posted on the Rogers website for customer solutions specialists, team leaders, senior managers and support positions, such as human resources and IT.
Rogers intends to hire and train new team members virtually with employees working from home until construction is complete and the site can be opened safely with physical distances and strict hygiene protocols in place.
“Rogers’ investment in a new customer solutions center shows once again that British Columbia is a great place for business growth,” said Michelle Mungall, Minister of Employment, Economic Development and competitiveness. “With this new center in place, the region will benefit from more family support jobs, which are particularly needed right now.”
“I am very pleased that 350 new jobs will be created in Kelowna following Rogers’ decision to invest in our city,” said Kelowna Mayor Colin Basran. “This significant investment demonstrates Rogers’ confidence in the region and in our talented workforce.”
Rogers continues to make wireless improvements across the province of British Columbia, including a new smart city pilot project with the City of Kelowna and the University of British Columbia, new network sites this year at West Kelowna and Osoyoos.