The coronavirus contact tracing program was launched on May 28 after a government recruiting campaign, with workers spending weeks training the software. According to the Sun, hundreds of people have left, but neither TTEC nor Capita, two outsourcing companies, would comment on the figures. A TTEC plotter told the newspaper, “It was a complete waste of time – so annoying. We were waiting for something to do.
TTEC said it was “adapting staffing needs.”
A source in Capita said the task was impossible because people were working from home with insufficient technology.
A woman who left her job to become a tracer was released and made no calls during her ten days.
She said, “The Prime Minister has promised world class service. We are a million kilometers from that. “
The Sun reports that no background checks have been carried out on tracers with access to personal data.
A tracker recruited for Serco said, “If I were a sex offender or a domestic assailant, it could lead me to victims. I am amazed at the complacency. ”
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The chief operating officer said the problems with the app would mean it wouldn’t be world class until September or October.
Transportation Secretary Grant Shapps said the app should be continually updated to fix bugs.
When the app is ready, everyone with a smartphone will be asked to download it.
Its purpose is to inform users if they come into close contact with a person who is later found to have a coronavirus.
The contact tracers will then contact the person in question and ask them to self-isolate for 14 days.
Anyone contacted by the app will be told the identity of the person with coronavirus.
If a user begins to develop symptoms of coronavirus, he must inform the NHS via the application.
This could then be used to identify people with whom they have been in close contact, who may need to take precautions.
The number of coronavirus deaths in the UK has exceeded 40,000 this week.