NEW YORK — The head of the AMERICAN communications regulator, said T-Mobile on a national scale, hours-long outage on Monday was “unacceptable” and that the Federal Communications Commission will investigate.
T-Mobile, one of the country’s three largest cell phone service providers, said that he had a “voice and text wireless issue”, which began around noon, washington time on Monday. The company declared a 1-hour in the morning, Tuesday, that all the problems have been resolved.
The company has blamed an internet-traffic issue that caused problems with its network for the duration of the outage.
AT&T and Verizon both said their networks were operating normally. But the calls between their customers and the customers of T-Mobile might have a problem because of T-Mobile, creating the impression of a very common communication error.
On Tuesday, T-Mobile, President of the Technology, Neville Ray, has released a new statement regarding the recent outage and issues the voice and text messages, or VoLTE (Voice over LTE) capabilities for the customers of Sprint.
Ray said that the blackout was a ” triggering event “, or the fiber circuit failure, caused by a third party provider failure in the South-east. Overload, Ray said, has caused a ” IP traffic storm “, affecting the whole of the IMS (IP multimedia Subsystems) and VoLTE calls.
Ray said hundreds of engineers worked to repair the outage, and the data connects and non-VoLTE programs (such as services, FaceTime, iMessage, Google Meeting, Google Duo, Zoom, Skype, has continued to work for T-Mobile customers from 10 a.m. PDT Monday. T-Mobile said they are working to add “permanent” additional safeguards ” so that the issue never recur in the future.
The FCC has fined telecom companies in the past for network outages. T-Mobile paid $ 17.5 million fine for two of us in the country of service interruptions on the same day in August 2014, a set that lasted three hours and prevented the customers to be able to call 911.
Public-safety officials were concerned by the lack of access to 911 on Monday as well. For example, the Redmond, Washington, the police department has tweeted that T-Mobile customers should have an alternate plan in place in case you need to call 911.”
T-Mobile, which is based in Bellevue, Washington, has become one of the largest carriers, with AT&T and Verizon, after the purchase of rival Sprint. The company has begun to integrate the two networks.