Small motorway operators have the highest user satisfaction ratings, a new driver survey found.
Extra and Westmorland reached the highest common score of 97% in a survey of almost 10,000 motorists revealed by the watchdog Transport Focus before “Super Saturday”, when some 10 million motorists are expected to hit the road.
The two providers manage 15 of England’s 112 motorway service areas, including Beaconsfield on the M40 in Buckinghamshire, Gloucester on the M5 and Tebay on the M6 in Cumbria.
Best places for drivers to stop for a break revealed: New survey of 10,000 drivers has identified the two operators with the highest rated highway services
The annual Transport Focus survey generally assesses the 112 services individually, naming the best autonomous location in the country to take a break from a difficult motorway schlep.
However, investigations that took place from February were halted in March due to the country’s closure as the coronavirus pandemic took hold in the United Kingdom.
This means that the results have been grouped into better operators, rather than exceptional services.
Only two-thirds of the planned field work had been completed by the time highway services became prohibited, with a total of 9,808 interviews below the planned target of 15,000 responses.
The highest ranked operators represent only 13% of the entire service network, with only ten sites across the country.
While the additional services are more traditional highway stops, Westmoreland operates a small network of family-friendly locations with farm stores and more attractive appeal.
Here are the 15 locations for which the two operators are responsible.
The 15 highest rated motorway services managed by British operators
Baldock – A1M, exit 10
Beaconsfield – M40, exit 2
Blackburn with Darwen – M65, exit 4
Cambridge – A14 (M11), exit 28
Cobham – M25, exit 9/10
Cullompton – M5, exit 28
Leeds skelton lake – M1, exit 45
Peterborough – A1M, exit 17
Tibshelf (Chesterfield) – M1, exit 28/29
Winchester – M3, exit 8/9
Gloucester – M5, exit 11a / 12
Cairn Lodge Services, Happendon – M74, exit 11/12
J38 Truckstop – M6, exit 38
Rheged Center – Roundabout A66, A592
Tebay – M6, exit 38/39
Tebay Services is managed by Westmorland, which operates only five service stations across the country. He obtained an overall satisfaction rate of 97%
Westmorland’s services – like Tebay in the photo – are very different from traditional stopping places, with farms and picturesque views
Extra services, which manages 10 motorway locations across the country, also obtained 97% in the satisfaction survey
Additional services at Baldock, located on the A1M at exit 10
The results were released as a third of drivers prepare to hit the road this weekend to celebrate the release of the lock, according to the RAC.
On July 10, more than 10 million of us will flee our homes for the night, according to an automotive group survey.
The date has been dubbed “Super Saturday” due to the reopening of pubs and restaurants, and highway services are expected to see increased visits.
In total, 93% of petrol station visitors said they were satisfied with their experience – an improvement of three percentage points compared to 2019.
Almost two-thirds of these respondents (64%) said they were “very satisfied”.
Westmorland had the highest proportion of very satisfied visitors, 87%.
Euro Garages – which took third place overall) experienced the largest year-over-year increase, from 86% to 96%.
Extra also experienced a significant increase in satisfaction by eight percentage points to 97%.
This year, the three largest operators saw their satisfaction increase; Roadchef (from 92% to 95%), Motorbike (from 90% to 93% and Welcome Break (from 90% to 92%).
The cleanliness of the toilets was rated satisfactory by 89% of visitors, while the friendliness and helpfulness of staff reached 94%.
Overall, 93% of service station visitors said they were satisfied with their experience – an improvement of three percentage points compared to 2019
Almost two-thirds of respondents (64%) said they were “very satisfied” with their experience after having visited a motorway service
Visitors were less satisfied with the value for money of the food and beverages they purchased, at only 69 percent.
Transport Focus CEO Anthony Smith said, “As the country breaks out of isolation and people hit the road to stay on vacation this summer, highway services will provide drivers with a vital opportunity to take a break.” during their trip.
“Highway services offer customers a great experience with friendly and helpful staff, but there is still room for improvement in the value for money of the food and drink on offer.”
McDonald’s restaurants to get fast chargers for electric cars in the UK
Electric vehicle charger provider InstaVolt is partnering with McDonald’s to deploy fast devices at its Drive Thru restaurants in the UK, he said.
The partnership marks another breakthrough for charging infrastructure for electric vehicles, as demand for plug-in cars continues to grow.
Charging points will be installed in new and existing Drive Thru restaurants in the McDonald’s area, where they can be accommodated.
The fast food chain currently has 261 Drive Thru locations in the UK.
The first wave of installations will be announced as soon as they are available.
InstaVolt’s new fast charge points are capable of charging at 125 kW, among the fastest in the UK and reducing charging times for motorists, making electric vehicles a more realistic prospect for drivers than ever.
Paul Pomroy, CEO of McDonald’s in the UK and Ireland, said: “The appetite for electric vehicles, which will be at the heart of the UK’s efforts to rebuild a greener COVID-19 substation, is increasing.
“This partnership and this ambition take advantage of our scope and constitute a real step forward for those who already drive electric vehicles, as well as for those who plan to drive.
“With more than 1,300 restaurants, our ambition means that you will never be far from a charging point. As we look to return to normal service after COVID19, drivers will be able to have coffee or a meal and get an 80% charge in 20 minutes.
Tesla also confirmed that it now has more than 500 compressor stations located in the United Kingdom and Ireland.
Tesla installed its first British compressor in the United Kingdom six years ago at Royal Victoria Docks in 2014.
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