TUI, easyJet, Jet2 and Ryanair share an update on summer vacations

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TUI, easyJet, Jet2 and Ryanair shared an update regarding the vacations booked this summer.

In April, the Ministry of Foreign Affairs advised against “indefinite” non-essential travel.

They said, “Sometimes we say that only essential travel is advised. The decision to travel is essential or not.

“You may have urgent family or business obligations to meet. The circumstances differ from person to person. Only you can make an informed decision based on risk. “

But with the coronavirus epidemic and foreclosure continuing in the UK, travel agencies have extended cancellation dates.

According to Kent Live, policies vary for each airline, so scroll down to read below.

easyJet

EasyJet has immobilized all of its aircraft and cancels flights on a seven-day continuous basis.

If you have booked a flight for later this summer, you can currently change flights at any time with no change fees.

The company also claims that you can change your flight as many times as you want, on any route, for any date until May 2021.



EasyJet

Once your flight is canceled, you have other options available.

You can either fill out a short form and request a refund, claim a voucher for the full value of your ticket, or be transferred on any other flight until May 2021, with no change fees or price difference.

EasyJet says they are trying to complete refund requests within 28 days

If you request a voucher, it will be emailed to the easyJet account holder who made the original reservation.

The voucher is valid for 12 months from the date of issue.

EasyJet says that you do not need to travel before the expiration date and that you can book on all flights for sale at the time you redeem the voucher.

If the new reservation is greater than the value of the voucher, the difference must be paid by card, while if the new reservation is less, the remaining value is stored and can be used during a future reservation within the validity date.

Click here to visit the COVID-19 Help Center.

YOU

TUI vacations traveling on or before June 11, 2020 no longer continue.

Customers will receive a refund credit for the full value of their vacation, including a separate booking incentive of up to 20%.

You can also request a refund.




TUI asks customers not to contact them before receiving their refund credit, due to the volume of vacation impacted.

To speak to a call center team, you can call 0203 451 2868 between 9 a.m. and 7 p.m. Monday through Friday.

If you have an outstanding balance owed and you do not continue your vacation payments, the holiday will be canceled.

If you have reserved in a TUI store, you can call 0800 009 3836 or 0203 636 1997 between 9 a.m. and 5.30 p.m. Monday to Friday.

TUI Travel Promise

If you have booked a TUI vacation or Marella cruise on or before March 16, 2020, and you plan to travel before July 11, 2020, you can change your vacation for free and your balance due date will be changed to 12 weeks before your new start. Dated.

If you made your reservation after March 16, you can pay your balance four weeks before your departure date.

Click here for more information on TUI coronavirus policy.

Ryanair

Ryanair said the vast majority of its fleet would be immobilized until July at the earliest.

If your flight has been canceled, the airline will notify you by email and SMS and you will have the option of a travel voucher valid for 12 months.

You can also request a refund or a new travel reservation.



Ryanair pilots asked to relocate or take leave without pay to save business
Ryanair plane flying

Flight change fees have been waived until May 31 and flights may be changed at any time until August 31.

The rate changes will still apply.

For canceled flights, Ryanair warned customers to expect reimbursement delays due to the high volume of requests.

The company also offers vouchers and free travel as an alternative.

They say that if the voucher is not used within 12 months, customers can still request a refund.

“We thank our customers for supporting us”

A spokesperson said: “For any canceled flight, Ryanair offers its customers all the options defined by EU regulations, including free travel and cash or voucher refunds.

“The processing time for cash refunds takes longer because we have to process 10,000 times the usual volume of cancellations and have fewer staff due to social distancing measures.

“Ryanair offers vouchers and free moves because they are automated and would give customers an alternative. Customers who choose a voucher but do not redeem it within 12 months can still request and receive a refund after that 12 month period. This also includes partial reimbursement, as part of the unused voucher will be reimbursed.

“Customers who choose not to accept a free move or voucher will be reimbursed in due course once this unprecedented crisis is over.

“We apologize for any inconvenience this may cause and we thank our customers for accompanying us. “

Click here for the Ryanair refund request form.

Jet 2

Jet2 has announced that it will resume its flight program on June 17, 2020.

If you travel before this date, your reservation will be affected because the flight will not work.

If your flight has been canceled due to the pandemic, you can change your reservation to a later departure date without paying an administrative fee.



A Jet2 flight about to take off

To modify your reservation, you must complete this form before midnight May 31, 2020.

You can also request a refund credit note to reorganize your flights within six months of receiving it.

You can do this by logging into Manage my booking and filling out this form.

To obtain a refund of the full cost of your reservation, Jet2 requests customers to wait until they are contacted for more details.

“Our teams are doing their best to manage a high volume”

The company says it has proactively contacted all affected customers in the first order.

A spokesperson said, “The coronavirus pandemic (COVID-19) has forced everyone to face challenges and restrictions, and our business and our colleagues are also facing it. We can absolutely assure you that our teams are doing their best to process a high volume of affected reservations.

“Please be patient and thank you in advance for your loyalty, understanding and patience. “

Tap here for more information on their website.

British Airways

You can check the status of your British Airways flight here.

If your flight has been canceled, you can book again on another flight, claim a voucher or request a refund.

If you want to change your reservation, you have two options.



British Airways

For reservations made between March 3 and May 31, 2020, with a departure date until December 31, 2020, go to Manage my reservation to change your dates.

The fees for doing this have been waived, but you will have to pay any rate difference.

If you wish to change the destination and the dates of your reservation, you are requested to complete an online purchase form.

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Your voucher will be at the value of your reservation and will be valid for a trip until April 30, 2022.

The new trip must be completed by April 30, 2022, including departure and return.

The company says you will receive your voucher by email within seven days of your request and will cancel your original booking on your behalf.

To request a refund, you can contact British Airways on 0800 727 800.

The British contact center is open from 8 a.m. to 8 p.m. Monday to Friday and from 9 a.m. to 5 p.m. Saturday and Sunday.

Click here for more information.

Virgin Atlantic

You can check the status of your Virgin Atlantic flight here.

If your flight is canceled, the airline will keep your ticket open as a credit to be used at all times until May 31, 2022.

There will be no change fees and, if you choose to travel on the same route until November 30, 2020, they will cancel the fare difference.

Virgin says customers can only book flights 331 days in advance

To book your flight, contact Virgin Atlantic via this form.

Virgin says refunds take much longer to be processed and processed than usual, but will be credited back to the original payment method.

The company’s contact center operates from 7 a.m. to 10 p.m. in the UK.

You can call the team or WhatsApp at +44 (0) 344 874 7747, or send them by SMS to +44 (0) 7481 339184.

Click here for more information.

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