The airline business is terrible. It will probably get even worse.

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Desperate to keep money, airlines also strongly discouraged customers from asking for refunds, instead offering coupons for future trips and angering lawmakers. Passengers are legally entitled to refunds for canceled flights, and at a hearing last week, Connecticut Democrat Senator Richard Blumenthal described the practice of pushing coupons rather than “misleading and sometimes misleading” . Nicholas Calio, managing director of the industry group Airlines for America, said that reimbursing all tickets could lead to bankruptcy.

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