My work week: “A caller to 999 is hiding from someone with a shotgun” | Police



A hospital calls. There is a 19 year old, disruptive and positive drunk man in Covid who refuses to leave. It is not the first time that he has come to the hospital. The police manage to get him out and follow him from a safe distance to make sure he continues to walk.

People trapped at home are miserable by neighbors who use locking as a chance to detonate music at all times. The arguments to be considered often come up against alcohol abuse.


Calls for domestic violence have increased significantly. A appellant’s partner lost his job and punched him in the face, causing the dog to bite him. Another has an ex who knocks on doors and windows at night and asks to be let in. An angry man smashes a shovel against his ex’s front door while trying to force entry.

A appellant was threatened with a hunting rifle by a family member and barricaded himself in a room. A teenage girl asks the police to take her away from her violent parents, deeming her intolerable with them. A young girl is crying – she is not being abused, but she finds her family a little overwhelming, and says she wants people to relax.


We are still receiving regular calls that are not relevant to the police, and many seem to ignore the crisis. An old man has delivered a television and doesn’t know how to install it. I tell him that this is not an appropriate use of the emergency line. He tells me it’s an emergency for him. I give her some numbers to call.


Mental health has always been a feature of many calls to the police, and the crisis has caused a noticeable increase – either from people with their own mental health, or from worried friends, relatives and partners. Perhaps they are not getting their usual level of support, or the lack of normality has exacerbated their problems. A man who walks the streets calls to say that he is being chased by aliens. I hear him knocking on the door of a stranger, asking to enter.

Some calls make me smile. “I pray to Allah, the Prime Minister will be fine,” said one person. “I usually phone you when I’m drunk, but today I’m not. You will be fine too! ”

We are expected to ask in each call where officers will go if someone on the property has symptoms of Covid-19. But when someone yells and yells and you have trouble getting basic information, that is not always possible. We advise the public on physical removal guidelines, but our call managers can only follow them when space allows.


We get a lot of calls from people who violate physical distance. The majority of people follow the rules, but there are still large gatherings, especially in hot weather. Some of the detectives who shake the curtains provide the exact time of neighbors’ whereabouts, even photos and car registration numbers.

There will be innocent reasons for many people, such as the delivery of groceries and medicine, and there simply are not the resources to investigate smaller incidents. You are wondering what the real motivation behind certain calls is. But some advice is valid and useful.

A suction cup business has a constant flow of visiting customers. I don’t know what it is, so the caller explains that I’m looking at pretty awful photos on Google. Suction cups are placed on the skin of the back, sometimes cuts are made and blood is drawn.

A dog grooming business is open. When agents go to the address, the owner is about to start a canine client. She says she provides an essential service to animal welfare. “To be fair, the dog was a bit in good shape,” writes an officer in the newspaper.

Some details have been changed

If you would like to contribute to our My Work Week series on your work in public services, contact us by writing to [email protected]


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