Mets, Yankees deserve return on coronavirus ticket refund plans

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Yeesh.

To fly to the legendary sports presenter Warner Wolf, if you had the Mets and the Yankees by extending sympathy and virtual hugs during this unprecedented nightmare … you lost!

While Major League Baseball isn’t starting very early, the two New York clubs have released their long-awaited ticket policies to deal with the COVID-19 shutdown, and look, it could have been worse. You can be reimbursed for scheduled matches at Citi Field and Yankee Stadium until April.

But in reality, shouldn’t we expect much better from these franchises?

Because we know there won’t be a game anywhere in May and most likely in June, and who knows there will be in New York? Because you have to have a “Where’s Waldo?” – just to find the refunds mentioned in official statements on the team’s websites, then jump through hoops to actually execute the refund. And because the Mets, in particular, will keep your money for a week before you even start the process and will penalize you for wondering if you can get that money back.

We know it doesn’t have to be that difficult because we can see what the Red Sox have done. Northern rivals offer refunds as the first option by default, rather than the last – and for all games until May.

Stipulated that professional sports teams are among those taking the most hits in this crisis. However, professional sports teams are not small businesses. They are built to last. Serve as community leaders and help those in need. And we are in trouble with an unemployment rate of around 20% in this country.

On Thursday, the Yankees contacted all of their affected ticket holders to inform them of the policy. One such person, Marc Phillips of Manhattan, has had a half-season plan with the Yankees for four years.

“All I can say is that they lost a subscriber,” Phillips wrote in a text message. “They should be ashamed of themselves. “

The Yankees first mention refunds in their fifth paragraph, and this option comes last, after a policy of checking for rain, credits and bonuses. I am perhaps too sensitive to this order, except that, once again, the Red Sox led the refunds. You must then scroll down under “Other Options” to find out that ticket holders must contact their representative or visit their Ticketmaster account, if applicable, to request a refund. Hopefully there will not be too many arguments on these fronts. Please let us know.

Compared to the Mets on the generosity front, however, the Yankees look like Bill Gates. Mets refund information can also be found at the bottom of their update, under “Additional Information”. You can’t even begin the refund process, by applying through your Mets tickets account online, until May 7. The last sentence reads: “All ticket refunds will result in the loss of bonus credit and priority access to tickets. “

The flip side is that the Mets offer generous credits and access to those who stay. Yet the entirety of this policy will only reinforce the widely held perception that the Mets and their current owners are in financial jeopardy.

What a disappointment, here where we have been so badly affected by the pandemic. The good news is that they can change their mind, their wording, whenever they want. Given the anger and anxiety, it would not be surprising if their ticket holders’ comments instantly turned into flashbacks and left them wishing they had been more supportive from the start.

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