Martin Lewis warns caravan parks of owner reimbursement fees


Furious caravan owners struck Parkdean Resorts earlier this week for refusing to reimburse them for caravans in the UK that they could not use due to locking restrictions.

Instead, the owners were offered an additional 10% on food and beverages.

Vacationers call on the company, which manages 67 parks across the UK, to “act ethically.”

So far, other vacation park giants have offered partial refunds to taxpayers, including Golden Sands, which has offered 60% backdated credit for each week it is closed.

Parkdean refused to reimburse caravan owners

A Parkdean Resorts spokesperson said, “The land license agreement allows homeowners to keep their vacation home on the park in exchange for paying the land fee.

“This does not guarantee that the park will remain open or that the owners will be able to use their vacation home at any given time, particularly in the event of a public health emergency such as this where the government has ordered the closure of entire industries . ”

But as a caravan owner, what are your rights in this unusual situation?

Vacationers Call on Parkdean Resorts to “Act Morally”

With 365,000 static caravans in the UK, it is not surprising that money-saving expert Martin Lewis was inundated with questions and complaints about the latter problem.

Many owners – like the father of four, Andy Gibbons – pay upfront annual fees to trailer parks. He owns two caravans in Parkdean’s Challaborough Bay in Kingsbridge, Devon, and is paid £ 10,000 a year in construction costs.

Financial guru Martin compiles a complaint file and says that if consumer rights have been violated, he will pass it on to the French Competition and Markets Authority, which has already told Martin that if services are not accessible, refunds should be given.

Martin said that the Competition and Markets Authority “certainly told us that partial refunds should be considered”.

Father of four Andy Gibbons owns two caravans in Parkdean’s Challaborough Bay in Kingsbridge, Devon, and pays £ 10,000 a year in construction costs

He has developed a handy guide on what to do if you think you are receiving a refund.

Step 1: Talk to the park owners

Martin says the first thing to do is talk to the park owners and try to find a solution that works for everyone.

The key to all of this is to stay calm and think about acting fairly, asking for a partial refund and explaining why.

The Competition and Markets Authority told Martin: “Our cancellation rights guidelines include the reasons why we expect a full or partial refund to be issued.

“It covers a range of consumer contracts and different situations, but individual cases can vary depending on the type of contract – caravan contracts can cover a number of different provisions.

“To determine if a refund is due, each individual must carefully examine the service for which they are paying and determine whether that service is still provided during the lockout.”

Step 2: If you decide to take further action, give the company one last chance to compromise

Now Martin admits that things “get more delicate” at this point and advises warning them of what you are doing.

He suggests presenting the potential claim in writing as a “letter before action”.

Step 3: try using credit or debit reimbursement services

Fans of Martin’s show and newsletter will know that he regularly advises using chargeback or item 75 via your debit or credit card to collect your money.

But for partial reimbursements, things are much more difficult because “distributing the distribution is difficult”.

Check with your credit card company to see if the chargeback system can be applied.

Step 4: Bring them to justice

Martin says it is a “big step” and should be “carefully considered”.

Gary Rycroft, Consumer Law Specialist and Partner at Joseph A. Jones & Co Solicitors, told Martin that a partial refund is an “obvious remedy” because “if the owners were to present their case in court, they would have a strong position to win. “

To read Martin’s full guide to reimbursing the caravan, click here.


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