Martin Lewis gives major update to caravan owners seeking to reimburse a vacation park


Martin Lewis has made a major update for caravan owners seeking refunds for their vacation parks.

Last week, owners of parkdean Resorts were chastised by angry owners for refusing to reimburse them for static caravans in the UK which they could not use due to lock-in restrictions.

The financial guru was inundated with questions and complaints about the latter problem by people with caravans at other British sites.

Martin put together a how-to guide on his Money Saving Expert website and on the Martin Lewis Money Show on ITV tonight, he gave advice to a caravan owner who paid £ 3,500 per season and wanted a refund.

Martin has developed a practical guide for caravan owners

During the call, he revealed that he had spoken to the Competition and Markets Authority.

Martin said, “He said, ‘Look, if you are denied access to the service, you should get a refund for it, but certainly you are not denied access to the full service.’ “

Martin explained, “You are certainly not entitled to all your money, but you are probably entitled to a partial refund. “

This gives hope to many of the 365,000 owners of static caravans in the UK right now who are fighting to get money.

Martin Lewis tries to help those trying to repay

Martin said to the woman, “The key to the park is that you pay for two things of course.

“You pay to park your caravan and you also pay for the facilities.

“Now, in some cases, there are water slides and entertainment, so it is clear that you are not required to reimburse the parking of your caravan because your caravan is there.

“You are missing the facilities and access. “

Martin asked, “Is it a large caravan park, a small caravan park? What facilities do you have? “

She replied, “It is a small family park. It has a pool and a pub and that’s it. It’s me and the owners only. “

Martin explained that no one could tell him what the proportion of the costs for site installations was.

He said, “Only you can get there and the fact that it’s a small family park, in a way, I would say, like any other relationship, they probably had their own difficulties because of the coronavirus.

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“I know that some small parks provide refunds. Many of them say that you would take a discount on next year’s bill, which I think is just because it would help cash flow, but as to the exact proportion that it is really up to you. to negotiate. “

Martin went on to explain that after negotiating there was still a dead end, you still have the normal options.

“If you paid by credit card, you can make an item 75 or charge back for a partial refund,” he said.

“It’s clearly up to the credit or debit card company to see what they think, and they may disagree and say they won’t, but the advantage of using your card is that you can contact the financial mediator if the card company rejects you.

He explained that this process is free, unlike legal action, and that the financial ombudsman will rule on equity as well as the law.

Martin said it would cost the trailer park more, so better tell them what you plan to do.

For those who did not pay with a credit card, Martin said the only other recourse was the Small Claims Court.

Martin says it is a “big step” and should be “carefully considered”.

Gary Rycroft, consumer law specialist and partner at Joseph A. Jones & Co Solicitors, told Martin that he thought the caravan license agreements had been “frustrated” by the coronavirus crisis.

He believes that a partial refund is an “obvious remedy” because “if the owners were to present their case in court, they would have a strong position to win.”

Stephens Scown’s lawyers point out that a contract will be frustrated if:

– The frustrating event occurred after the conclusion of the contract;

– The frustrating event was not attributable to any of the parties to the contract;

– The frustrating event was beyond the thinking of the parties when the contract was concluded; and

– The frustrating event made the fulfillment of future contract obligations impossible, illegal or radically different.

They say whether a contract will be thwarted by an event that occurs as a result of a coronavirus will depend very much on the individual facts of each case.

The bar for frustration is high. However, it is very likely that this bar will be reached in some cases, for example when it becomes illegal to provide a service.

If a contract is frustrated, it is automatically released at the time of frustration.

This means that the parties to the contract must not perform any future contractual obligations.

Martin has a word of warning about this process, because with the end of the contract, the customer will have to remove his caravan from the field.

Martin concludes: “The problem is that both parties are suffering right now, so we have to try to meet in the middle. “

To read Martin’s full guide to reimbursing the caravan, click here.


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