Initial rush to sign up for Jacksonville stimulus calms as slots fill


JACKSONVILLE, Fla. – The request to sign up for a $ 1,000 back-up payment from the city of Jacksonville caused frustration when a website and phone lines first opened on Friday morning. Persistent people were successful and more than half of the 40,000 appointments disappeared within two hours.

Appointments and distribution of payment cards to eligible residents of Duval County will begin on Monday and last for several days. Applicants must follow certain income guidelines and provide documents before receiving a payment card.

In accordance with guidelines recommended by Mayor Lenny Curry and unanimously approved by city council earlier in the week, each Jacksonville household that earns less than $ 75,000 and has documents attesting to that it has suffered a loss of income from 25% due to the coronavirus may ask for the stimulus money. With $ 40 million, the $ 159 million grant has been allocated to individual payments and these funds will be available to the first 40,000 eligible individuals.

Distribution will be on payment cards and the money will be used to help residents pay for their mortgage, rent or utilities.

Appointments and payment distribution start at 9:00 a.m. Monday. The website ( and the phone lines (904-630-CITY) that people had to use to register were initially overwhelmed. Several viewers called and emailed News4Jax to let us know they couldn’t pass.

News4Jax was also trying, and although it took more than 10 minutes and several refreshes, the website to make an application finally loaded. We closed immediately to free up bandwidth for people trying to connect.

“It was really slow at opening, as you would expect. I mean, let me remind you that we created the stimulus package over the past week with the federal government, we had to immediately ask our professionals and experts to create a system that could handle it, “said Curry. “We were expecting delays, we just got the message that people had to be patient and we kind of saw it, the outbreak slowed down a bit, people were able to get their appointments.”

By late afternoon it became easy to get through, but the only remaining dates were at the end of May.

Applicants must have ID, documents such as a check stub showing that you were employed on February 29 and know your Social Security number to be assigned to an appointment, and must go to the library in person Main at 303 N. Laura Street or at the Ed Ball Immeuble at 214 N. Hogan St.

The city has a website that details all the criteria for people requesting the stimulus.

RELATED: Who will be eligible?

At the library, people will enter through the Duval / Main Street entrance – each person keeping a safe distance. From there, you will go to the auditorium. Seats will be marked and a new social distance will be required. Each person will be called for their appointment and will return to the corridor to wait at the marked places. Finally, they will end up in an admission room in this room to be asked to show the documentation that you have been employed and explain the loss of 25% of income.

No proof of this will be required, but the information will be verified. People will leave this area and wait in another area until they are called to another room where they will receive a payment card worth $ 1,000.

Only one person per household is eligible for this payment and it benefits from an honor system. But like federal taxes, the city can come back to check if the person was telling the truth. From his federal money, federal laws will apply.

Anticipate high demand when the the website goes online at 10 a.m., the city has dedicated 30 computer scientists to manage the servers so that everyone can access the page to make an appointment. People who do not have access to a computer or the Internet can call 904-630-CITY.

UNCUT: Thursday noon, Mayor Curry and other city officials

Qualifications and instructions

  • Must be a resident of Duval County and only one person per household can apply.
  • Applicants must have documents reflecting employment as of February 29, 2020 (may show pay stubs, bank statements reflecting direct or indirect deposits or a letter from the employer which includes wages or typical wages earned at during a two week period)
  • Since February 29, 2020, experienced a reduction in working hours or a reduction in wages of 25% or more as a direct result of the COVID-19 crisis
  • Keep a copy of your confirmation number and appointment time and bring it with you to your appointment.

For your appointment

  • You can park for free in the parking lot of the main library. The parking entrance is located at 33 West Duval Street. Or you can park for free in the Ed Ball car park. The garage entrance is located on Monroe Street.
  • If you need transportation, call the Jacksonville Transportation Authority at 904-265-8920
  • Wear a mask. If you do not have one, you will receive one at the door
  • Come alone to your appointment because only one applicant per household can attend the appointment in person
  • Bring your blue pen
  • Bring the following items for verification (if you can bring copies of your documentation that will speed up processing time):
    • Driver’s license or identity card for purposes of identification and address verification
    • If you recently moved to Duval County, please bring your out-of-state driver’s license or state ID, MORE any type of invoice in your name with your current Duval County address on it
    • Know or bring your social security number with you. We must have the number to register the payment card in your name
  • Complete and sign a W-9 form, sign a certificate that you meet all the eligibility conditions and sign a certificate that you have received the payment card

The city said that people must DO NOT proceed as follows:

  • Do not arrive on site without an appointment
  • Do not arrive before the scheduled time of your appointment because the city cannot accommodate citizens queuing before the time of their appointment. You will be asked to wait in your car if you arrive early.
  • Do not bring family members or friends to your appointment – only the requester can attend.
  • Do not come to your appointment if you feel sick. If you feel sick for any reason, call 630-CITY to reschedule.

Copyright 2020 by WJXT News4Jax – All rights reserved.


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