In an email to easyJet customers, Johan Lundgren, CEO of easyJet, said: “Since we immobilized our fleet a few weeks ago, almost all of Europe has been stranded.
“And even if that encourages us all to see certain countries come out on the other side, there is still a lot of uncertainty as to when Europe will reopen.
“As we understand more when we get back on the plane, we will let you know. However, we do not currently sell any airline tickets until May 18.
“Cancellations are assessed daily, and if your flight is canceled, you will be notified at least seven days in advance. “
EasyJet’s Covid-19 Help Center includes the latest tips from airlines, their Covid-19 reimbursement form and flight vouchers.
Lundgren said, “Our team is processing refund requests as quickly as possible, although the volume of flight cancellations means that it takes longer than normal, so please let us know.
“For those of you who choose flight vouchers, these can be used for bookings anytime in the next 12 months, for flights in the next two years.
“This includes the recently released Easter 21 flight schedule, as well as the summer 21 schedule that will go on sale soon. “
Future easyJet reservations
Mr. Lundgren said, “For customers with an easyJet vacation booking, all of the latest information can be found on the easyJet Vacation website.
“The team reached out to everyone whose plans were halted to share the options available, including refunds, changes and credits based on the original departure date.
“And we released the easyJet vacation until October 21, working with big hotels across Europe for when we’re all ready to start traveling again. “