Demons reimburse ticket holders and donation options


The New Jersey Devils have given fans options if they have tickets to the postponed 2019-2020 NHL games, ranging from full refunds to ticket donations for front-line workers in the COVID-19 pandemic.

Most NHL teams have chosen not to talk about what fans can do with their tickets to games that have been postponed during the NHL season “break” for the coronavirus outbreak, preferring wait until matches are officially canceled or played without fan access this summer. It is expected that if the 2019-20 NHL season restarts, the rest of the regular season games will be played in empty arenas at four central sites, rather than in team home arenas.

But the Devils were more proactive. In an email this week, the team offered several options to fans holding tickets to the Devils ‘postponed seven home games at the Prudential Center. Devils spokesman Pete Albietz said the emails “do not imply that the games will be canceled”, but are a continuation of the team’s correspondence with the fans since the break and a chance for them offer flexibility in their choice of tickets.

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Options for Devils fans included rolling their balance from season tickets to tickets for next season, and choosing one of the following incentives: parking for 10 home games, $ 100 for the Devils Den Team Store , $ 150 in concession credit, an autographed stick or an upgrade to two all-inclusive club seats for a home game.

Partial season ticket holders and individual match ticket holders have been advised that by transferring their “deferred game balance 2019-2020” to a Devils account, they could win a “bonus game” that includes four seats level lower than a 2020-21 game seat. They also had the option to apply the ticket value to a 2020-2021 subscription purchase.

The Devils also gave fans a way to donate their tickets. The team will announce this week that it has partnered with RWJBarnabas Health to provide special access to “New Jersey frontline heroes of the COVID-19 pandemic” by donating 10,000 tickets for the 2020 season. 21 for their use.

The Devils helped front-line workers throughout the pandemic. Managing partners Josh Harris and David Blitzer donated six figures to the RWJBarnabas Health Emergency Response Fund to purchase essential equipment and supplies. On March 21, staff at the Devils and Prudential Center gathered stored medical supplies, including nearly 7,000 pairs of gloves, 10,000 units of hand sanitizer and soap, sprays, wipes, and other supplies. cleaning for a donation to the RWJBarnabas Health network of 13 hospitals and 35,000 system employees across New Jersey.

Members of the team’s Black and Red season ticket holders can also help front-line workers: for each fan who applies their deferred game balance 2019-2020 to a 2020-21 Devils membership renewal payment plan Black and Red, or a Devils credit account ticket to use next season, the team will add an additional pair of tickets to sponsor an employee and guest of RWJBarnabas Health for a home game next season.

If fans simply want to get their money back for deferred games, the Devils allow them to request refunds even if the games are not officially canceled.

Many ticket vendors and third-party brokers do not allow fans to request refunds until games are officially canceled by the NHL. If tickets were purchased from the Devils, the team offers refunds.

“For those who wish to receive a refund for the value of deferred games, we can certainly respond to your request. Please allow up to 30 days from your submission for your refund to be processed and reflected in your personal financial statement, “said the email.

Albietz said that “a very small part of the fans have asked for refunds” during the season break. He said the team has been communicated regularly to ticket holders and has a full fan FAQ with tickets to the games posted on the team’s website.


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