Can I get a refund on my train pass? How companies respond to coronavirus


Rail season ticket holders face months of uncertainty amid the coronavirus crisis.

Many passengers will wonder where they are because Covid-19 is changing things day by day.

But rail operators have eased restrictions on reimbursements to help travelers, conductors confirmed.

Other companies are taking extra precautions after the government’s drastic social distancing measures, discouraging “non-essential” social contact in an effort to stem the tide.

Am I eligible for a refund?

There are three types of subscriptions sold on UK railways: weekly, monthly and yearly. Each ticket has different reimbursement limits.

The train companies calculate the subscription refunds by finding the cheapest alternative solution that the holder could have traveled on the journeys he has made.

A spokesperson for the Rail Delivery Group, the coordinating body representing all train companies, told Standard: “Train companies understand that people today may not want to travel as they like. ‘had originally planned.

“Subscriptions can be refunded, depending on how much time they have left unused, and people should contact their train company or the website where they purchased their ticket to see what they may be entitled to. “

Advance tickets are normally not refundable, but train operators have made exceptions due to current circumstances.

According to The Trainline website, the following tickets can be refunded online: tickets at any time, off-peak tickets, super off-peak tickets and single advance tickets purchased before and for travel after March 23, 2020.

The refund fee has been waived, but the refund can take up to 5 days.

Advance tickets purchased before and valid for travel before 07:00 on March 23, 2020 can only be refunded if the train has been disrupted or canceled. If so, you will need to complete a refund request form.

How much can I recover?

The amount that passengers can receive for reimbursement depends on the specific circumstance, and you are invited to contact your operator.

Some railway operators charge an administrative fee of £ 10 for the reimbursement of subscriptions. As it stands, when these administration fees are in place, they will still apply due to the sheer volume of tickets that could be involved.

The RDG stated that the rail operators had also waived the “reimbursement fees” on most of the reimbursable fares (Anytime, Off-Peak, Super Off-Peak and Rover / Ranger) and the “trip change fees” for advance tickets, which are normally £ 10.

Transport Minister Baroness Vere of Norbiton has revealed that £ 120 million has been reimbursed to subscription holders since the start of the coronavirus crisis.

What do train companies do?

(Getty Images)

The largest British rail operators and the London Underground have also put in place a series of measures to combat the virus.

Transport for London said it is re-examining the frequency of its metro and bus services in the capital to match supply and demand, and has stepped up its cleaning program.

Mike Brown MVO, Commissioner of Transport for London, said: “We and our staff are doing everything in our power to ensure that those who need to make essential travel can continue to do so. Part of this involves tailoring service levels to actual travel demand. This work is ongoing and will evolve over time. “

The conductors of the London North East Railway (LNER), which operates the popular East Coast Mainline, ask all passengers to hold the tickets to avoid handling them. Soap and water supplies have also increased in stations and trains.

Transportation officials are also studying ways to increase rail service in anticipation of the end of the coronavirus lockout.

Lady Vere said that if social distance continued, the maximum capacity of public transport would be “considerably reduced”.

She also said that face masks may have to be worn by passengers, if recommended by health officials.


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