76-year-old man banned from Asda store after breaking lockout rules for using toilet


An elderly cancer survivor was banned from his local Asda store after breaking the lockout rules for going to the bathroom.

Graham Dunn, retired owner of an oat cake store, said he was now excluded from the Tunstall branch in Stoke-on-Trent following the incident.

The 76-year-old man said he has bladder cancer, which means he needs a toilet every 15 minutes during the day.

On Monday, he was forced to stand in the queue after missing OAP shopping special time by 30 minutes.

By the time he reached the front of the queue, he was so desperate that he challenged the rules of social distancing to rush to the bathroom.

Four security guards and a staff member asked him to leave the store after leaving the men’s facilities.

Retiree was forced to queue after missing location for OAP buyers

The 15-year-old grandfather from Stoke said: “The previous four Mondays I had been to Asda and there had been a queue, but retirees are generally allowed to go ahead.

“That day, I arrived around 9:30 am because the post office does not open before 9:00 am and I had to go there first.

“I was arrested just before the door, but because of my bladder cancer, I have to go to the bathroom every 15 or 20 minutes during the day and every hour at night.

“I said to a security guard,” how come we were not allowed to enter the store directly? And he told me that the time for the NHS and retirees was 8:00 to 9:00.

Joyce Watt
Asda has confirmed that he is now banned from their Tunstall branch (File image)

“He told me that I couldn’t go directly to the bathroom and that I had to go down the aisles first.

“But I still went and started shopping. The next minute, four security guards and a staff member told me to go out or they would call the police. “

The great grandfather of three added, “I felt very bad. I was upset all day when it happened and I had nothing to eat. I was shaking. I don’t think anyone listened to my side of the story. “

Graham says he has had relationships with the staff member before. But disputes Asda’s version of “past incidents” concerning him.

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He added: “I have already talked to him about cakes that were one day out of date. I was told they had pictures of me swearing but I did not swear. I asked to see the pictures and if I swear, I will apologize. ”

Asda has confirmed that Graham is now banned from the store.

A spokesperson said, “We do not tolerate any form of abuse or violence towards colleagues or customers, which is why this customer has now been banned from our store.

“Banning customers is always a last resort. However, given the nature of this, and the past incidents involving this client, we believe this decision was necessary on this occasion. “


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