We will survive! Why Hays Travel Owners Have No Regrets About Rescuing Thomas Cook | Business


When John and Irene Hays rescued Thomas Cook’s 555 travel agencies out of administration last year, conventional wisdom suggested they were making a big mistake.

Ryanair boss Michael O’Leary’s general view was that the 178-year-old company’s spectacular failure showed that the traditional tour operator model was “screwed up.”

However, with their mixture of bonhomie and quiet confidence, supported by the lasting strength of their joint venture, Hays Travel, the married couple from Sunderland began to seduce skeptics.

Less than six months later, their life contract was upset by an unprecedented pandemic that has ended global tourism indefinitely.

Could this be the most unlucky moment in the history of the conclusion of agreements?


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