Toronto restaurants angry at Uber Eats during weekend hiatus amid COVID-19

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TORONTO –
Restaurants that use Uber Eats in Ontario over the weekend say they experienced outages that prevented them from delivering meals to customers.

They say the shutdowns of the delivery service lasted hours and caused massive sales declines because they were unable to get orders.

Restaurant owner Hanmoto, Seoul Shakers and Pinky’s Ca Phe in Toronto says he has up to 50 orders at a time waiting for Uber Eats pilots who rarely show up and his UberEats app has told him repeatedly that the service was offline.

Craig’s Cookies owner Craig Pike estimates that his business lost approximately $ 9,000 as a result of the outage and caused it to switch to delivery via DoorDash, Uber Eats’ competitor.

Uber Eats did not immediately respond to a request for comment, but used Twitter to tell some users that they were investigating the problem.

The outage occurred when restaurants across Canada had to close in the middle of COVID-19, causing them to rely on delivery services.

This report from The Canadian Press was first published on April 27, 2020.

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