Ticketmaster does not offer reimbursement for concerts indefinitely delayed by the coronavirus


VANCOUVER (NEWS 1130) – Before the coronavirus pandemic turned the world upside down, Mark Milner and his wife, Adele, were looking forward to celebrating their 26th wedding anniversary at a Rolling Stones concert.

But now the concert has been delayed indefinitely and the couple want the $ 600 they spent on Ticketmaster tickets.

The British Columbia provincial health official has banned all gatherings of 50 or more people until at least the end of April. While some restrictions are expected to loosen next month, it seems unlikely that major events that thousands of people are witnessing will return anytime soon.

As the province seeks to loosen physical distance restrictions next month, University of British Columbia professor of medical geography Tom Koch said allowing events with 15,000 or more would likely be the last step in this process.

This will only happen in “at least September, if all goes well. It is, of course, an “if”. “

No refunds, no new dates for the Pierres show

The Stones were originally scheduled to bring their No Filter tour to Vancouver, British Columbia. Place Stadium on May 12, but the virus forced the group to postpone the concert. According to the group and Ticketmaster, existing tickets will be honored once the concert is given, but no new date has been set.

“I don’t know when it’s going to happen and it could be at a time when I can’t go,” said Milner.

“In the meantime, I don’t see why Ticketmaster should keep my $ 600, which I can certainly use more than they or the Rolling Stones. [Ticketmaster is] a multi-billion dollar company, the Rolling Stones are all multimillionaires many times. I’m not. “

It would be the first time that the couple saw rock legends in concert. Milner said his wife has always been a Stones fan and was delighted to see “one of the founding rock bands there, and one of the few to [are] always on tour “- but he understands why physical distance and event cancellation are necessary.

Meanwhile, Ticketmaster continues to sell tickets to the Vancouver Stones concert with the date and time “TBA” (to be announced). VIP packages cost more than $ 1,100 each.

Organizers need more time to reschedule: Ticketmaster

Ticketmaster declined a NEWS 1130 interview request, but provided a statement.

“In general, event organizers have been able to offer refunds for virtually all postponed and rescheduled events. However, the unprecedented volume of more than 30,000 events impacted to date, coupled with lingering uncertainty about setting new dates pending authorization from regional governments, has led event organizers to need more time to reschedule their events before deciding to offer reimbursement options, “the statement said. partly reads.

Ticket seller StubHub had several Stones tickets on sale – up to $ 4,000 – as of Friday afternoon, but when NEWS 1130 simulated buying tickets, it was directed to a page reading: ” Oh no! This event no longer exists. “

StubHub, however, appeared ready to sell tickets to other events in Vancouver this month.

NEWS 1130 arrived on the “review and buy” page for a Dan Mangan concert originally scheduled for the Vogue Theater this evening, as well as for a Joel Plaskett show next week.

StubHub did not respond to a request for comment.

On its website, the company says that ticket holders can resell their tickets on their platform if they cannot attend a rescheduled event. For canceled events, the reseller offers a 120% credit on future StubHub purchases.

For concerts that have been delayed indefinitely, StubHub says it “is waiting for the event organizer to decide to cancel or reschedule. “


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