We have rounded up the most common zoom issues that are currently causing problems for users and provided detailed instructions on how to resolve them. None of the fixes require technical knowledge, so you don’t need to be a computer expert to do the job.
Zoom issue # 1: camera or audio doesn’t work
Did you join a meeting and can’t hear anyone? If so, you’ve probably closed the window that opened before joining a meeting. Instead of closing it next time, be sure to press the blue “Join with computer audio” button instead. But just in case you forget again, you can select the “Join audio” option in the lower left corner of the screen during a meeting, then click the “Join with audio computer” button already mentioned which appears.
You can turn the sound back on by pressing the space bar.
If you clicked the blue button before joining a meeting but no one can hear you talking, your microphone is probably muted. In this case, the microphone icon in the lower left corner will be crossed out. Just click the icon to turn the sound back on or press space – both options do the job.
The same applies to the camera. It can be disabled by default as soon as you join a meeting, so just click the camera icon in the taskbar to activate it. If an error message appears stating that the video cannot be started when you click the button, the problem is with your PC settings. To fix this zoom issue on Windows 10, go to camera settings and make sure the toggle under “Allow apps to access your camera” is turned on.
If you have multiple cameras (like your laptop and a separate webcam), microphones, or speaker systems (like speakers and headphones), make sure you’ve selected the correct one in the settings. Go to Settings in Zoom, then Video or Audio to select the correct device.
Zoom problem # 2: Zoombombing
Did an unexpected visitor join one of your meetings and start sharing dirty pictures and videos? If so, you are not alone. Zoom has a major security issue that allows this to happen. It has become so common, it even has a name – Zoombombing.
There are a few methods you can use to make sure something like this doesn’t happen to you. The first is to update your Zoom application to the latest version. Zoom has recently implemented some new security measures that more or less completely prevent Zoombombing. In addition to the Zoom meeting ID, you now also need a password to join a meeting. In addition, all participants are first placed in a waiting room and can then join the meeting once the host lets them in.
These improvements from Zoom are great, but there are still a few additional security measures you should keep in mind to avoid getting Zoombombed. The first is to refrain from publicly sharing the ID of your Zoom meeting on Twitter or other public places. It makes sense, but you’d be surprised how many people don’t follow this rule – including the Prime Minister of the United Kingdom. The same security measure also applies to the meeting password.
These methods should ensure that unexpected visitors do not show up at your meeting. But there are other tricks you can use for an extra layer of security. One is to lock the meeting after everyone has joined it. This means that no one will be able to join your meeting, even if they have the meeting ID and password. To do this, click on the “Participants” tab and then select the “More” option located at the bottom of the section that appears on the right side. A few options will appear – the one to click on in this case is called “Lock Meeting”.
Also keep in mind that the host can always easily remove unexpected visitors from a meeting in case they still manage to enter. To do the work, click on the “Participants” option in the taskbar, hover your mouse over the name of a participant, then click on “More” then “Delete”.
In this case, we also suggest that you deactivate the option that allows deleted users to reconnect to the meeting. You can do this by going to Account management> Account settings, go to the “Meeting” tab, and then disable the “Allow deleted attendees” option.
Zoom problem # 3: missing features
If popular features include the ability to share a portion of your screen with attendees who don’t appear in your account, there’s nothing to worry about. It’s likely that you’ve joined a meeting with a browser instead of the dedicated app.
Although Zoom works in browsers, the functionality of the web version is limited compared to the application. The time required to connect to a meeting is also much longer, and in some cases the connection is not established at all.
To resolve this issue and access all of the features offered by Zoom, download the Zoom app to your device and always use it to host or join a meeting. Here is the download link.
Zoom problem # 4: background noise
The background noise is the worst and can come from all participants who have not muted their microphone. Someone may have children running around the house yelling or a neighbor mowing their lawn. Noise makes it difficult to hear the person speaking at a meeting and is generally unpleasant.
This problem would not exist if everyone turned off their microphones during a meeting. Only the person speaking at any time should have the microphone on. Unfortunately, this rarely happens.
Then read: 10 tips and tricks on zoom to know
To resolve this problem, the host can deactivate all participants at the entrance. This means that everyone will have their microphone turned off by default as soon as they join a meeting, which will avoid any possible background noise. To do this, click on the “Participants” button in the taskbar, select the “More” option, then click on “Deactivate participants at the entrance”.
You will also see a “Mute All” button after clicking “Participants” which can be used throughout the meeting if people mute and background noise begins to enter.
Zoom issue # 5: activation email was not sent
If you haven’t received the email you need to activate your Zoom account, don’t worry. It will come, it may take a while. While most activation emails are sent in seconds, some can take up to 30 minutes to reach your inbox. There’s nothing else you can do but sit well.
If your Zoom account is managed by your company and you do not receive the activation email after 30 minutes, the administrator must whitelist the email [email protected] with the following IP addresses:
Also be sure to check if the Zoom activation email has been placed in your email client’s spam folder.
Zoom problem n ° 6: limit of 40 minutes or more
The free Zoom plan is very generous, but it has several limitations that you should keep in mind to avoid having problems. Most importantly, group meetings can only last a maximum of 40 minutes. After that, the system will disconnect all participants and end the meeting. Some users are not aware of this and feel confused after the meeting ends abruptly after 40 minutes.
Another limitation is that you cannot record in the cloud, which means that sharing a recording with your team takes a little longer. Free users can record a meeting on their device, after which they can download the recording to Google Drive or other similar service, and then share it with others. It may or may not be a big deal for you, but it is definitely something to keep in mind.
Also keep in mind that the free Zoom plan supports a maximum of 100 participants per meeting and does not include a report dashboard that allows you to see how many meetings are taking place, the total number of minutes spent in meeting and other data. You also do not have access to an administration panel which allows you to activate / deactivate certain features. These are the main limitations to keep in mind, although there are a few others.
If you think you’ll be having problems due to these limitations, we suggest you sign up for one of Zoom’s paid plans. The price is affordable, starting at just $ 15 a month.
These are the most common problems encountered by Zoom users that we know of. Have we missed any? Let us know in the comments!