TESCO warned that it has only enough online delivery slots for 10% of buyers – but the supermarket will continue to prioritize vulnerable customers.
The grocer says he added 145,000 delivery slots, an increase of more than 20%, in response to the coronavirus epidemic.
But despite the increase in production, Tesco says “there just isn’t enough capacity to supply the entire market.”
Between 85 and 90 percent of all food purchased by customers will have to be bought in stores, the supermarket said.
Today, in its preliminary financial results, the supermarket added: “We will continue to try to prioritize home delivery for the most vulnerable in society, as defined by the British government.”
It comes after Tesco said it was giving priority to 75,000 vulnerable customers to its online delivery niches.
Home deliveries to a supermarket during coronavirus lockout
Tesco makes home deliveries with a minimum of £ 25 spend and a limit of 80 items. Slot machines are released every midnight.
Asda makes deliveries with a minimum of £ 40 and Click & Collect with a minimum of £ 25.
Home deliveries in Iceland have a minimum cost of £ 35, but are limited to elderly and vulnerable customers.
Morrisons has a minimum of £ 40 for home deliveries and also provides £ 30 food boxes of essential items with a £ 5 delivery charge.
Waitrose home deliveries have a minimum of £ 60. At least 25% of the products are reserved for elderly and vulnerable customers.
Sainsbury’s has a minimum of £ 40 for home deliveries. New registrations are currently closed.
These customers were identified as Tesco buyers after the grocer received a list of 110,000 people from the government.
These people, including elderly clients and socially isolated people, had all sought government assistance in obtaining food.
In its financial results, Tesco said sales increased 30% in the first weeks of the coronavirus crisis following an unprecedented demand for stocks.
Panic purchases have now “stabilized” in all stores, Tesco said.
The company also employed more than 45,000 additional workers to meet demand, and purchased nearly 200 new vans to deliver food.
But Tesco CEO Dave Lewis also predicted that the additional cost of additional staff, distribution and store expenses could cost the company up to £ 950 million.
He said: “COVID-19 has shown how critical the food supply chain is to the UK and I am very proud of the way Tesco, as the whole British food industry does, has progressed.
“In this time of crisis, we focused on four things: food for all, security for all, support from our colleagues and support from our communities.
“There are significant additional costs to feed the nation at this time, but these are partially offset by lower tariffs for British companies. “
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The supermarket posted pre-tax profit of £ 1.3 billion on sales of £ 56.5 billion as of February 29.
Over the weekend, the supermarket announced that it was easing its limit of three items on the vast majority of products.
Tesco says the three-item limit will now only apply to fresh eggs, home baked goods, and household and personal cleaning products, including hand sanitizers.
It will also continue to apply to packages and cans, including pasta and rice, as well as rolls of toilet paper and paper products.
These changes apply both online and in-store, although the total order limit of 80 items from the supermarket is still in place for online orders.
Tesco stores will also open later to allow preparers to prepare deliveries.
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Instead of opening at 6 or 7 a.m., stores with online grocery stores will now open from 8 a.m.
Stores will also continue to close at 10 p.m. at the latest – something Tesco introduced to its 24-hour stores a few weeks ago to give staff more time to store shelves and clean up.
In addition, the supermarket spent the first hour trading with NHS staff every Tuesday, Thursday and Sunday in all stores, except its Express branches.