TELUS, Rogers and Bell waive fees, offering free TV channels to customers during pandemic


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April 11, 2020 – 12:00 PM

Telephone, Internet and TV companies make it easier for customers by providing free TV channels and cutting costs during the COVID-19 pandemic.

According to a press release, Rogers has announced that it will extend measures through its ForwardTogether program to keep Canadians connected to corporate networks and services.

“As this public health situation continues to evolve, we strive to keep our customers connected to what matters most to them,” said Joe Natale, President and CEO of Rogers Communications, in a statement from hurry. “Whether it’s staying in touch with loved ones, being connected for digital learning, working at home in new ways, or staying informed and entertained, we’re here to help. “

Rogers extends the measures first introduced in March until June 30:

• Elimination of Canadian long distance voice charges for cordless phones, home phones and small businesses for Rogers, Fido and chatr customers.

• Removed data usage limits for Rogers and Fido customers on limited home internet plans so that they can connect without worrying about internet overage charges.

• Ensure that no Rogers or Fido service is suspended or disconnected for any customer experiencing financial difficulties, and offers more flexible payment options to customers facing financial uncertainty due to COVID-19.

• Provide television customers with free access to a rotating selection of channels, including:

  • Tubi TV: an ad-supported application on Ignite TV with thousands of free movies and TV shows

  • Children welcome: Disney, Disney Jr., Disney XD, Family Channel, Family Jr., YTV, Treehouse, Teletoon and ABC Spark

  • Movies: Hollywood Suite, Super Channel Fuse, Super Channel Heart & Home, Super Channel Vault

  • Lifestyle: One: Get Fit, Love Nature, Investigation Discovery, Velocity, Lifetime, HGTV, Slice, BBC Earth and Smithsonian

  • Entertainment: FX, FXX, A&E, TLC, CTV Comedy, OLN

  • Multicultural: TV Asia, TLN

TELUS also waives costs during the pandemic for customers, including:

For home service clients

  • Elimination of home Internet overage fees for customers without unlimited data plans until April 30

  • Fees waived for the next two months for families currently participating in the Internet for Good program

  • Offer free channel previews on Optik TV

  • Offer the first month for free according to the TELUS online security standard.

  • Suspend in-flight increase in pay-per-minute long distance phone plans

For mobility customers

For all TELUS customers

  • Offer free educational activities encouraging families to “learn, do and share”

  • Offer free online workshops on TELUS Wise digital security and printable activities for youth

  • Provide flexible payment options to consumers and small businesses who have been financially affected by the crisis

“In response to the evolving COVID-19 crisis, we want to assure you that you can always stay in touch with your family and friends. We postpone all logout dates until further notice. In the meantime, to stay on top of your bill, please visit My TELUS, ”according to the TELUS website.

Bell customers will also benefit from free entertainment and news and will not have to pay any costs during the pandemic:

  • Bell waives additional usage charges for residential Internet customers of all Bell brands until April 30. Fees will be canceled automatically.

  • For wireless customers traveling abroad, Roam Better and roaming charges will be waived until April 30. The fees will be automatically deleted. Bell is also working with the federal government and other carriers to help Canadians living or traveling abroad by sending them text messages on Canadian consular support and other useful information.

  • Bell Media’s television and radio news operations across the country continue to provide Canadians with the latest updates on the COVID-19 situation from a local, regional and national perspective. Bell TV also made CTV News Channel, CP24 and other Canadian news services available as a free preview for Bell TV Fibe, Alt TV and Bell Satellite TV customers. CTV News and CP24 are also available live on their websites and apps.

  • All Bell TV services also offer free previews of a wide range of family, educational, lifestyle and entertainment channels in March and April.

  • Although most retail stores are closed, some Bell stores remain open across the country to provide essential services to customers. These stores and their opening hours can be found on the store locator.

  • To protect our customers and our team, Bell has implemented improved safety and health protocols in all Bell workplaces, in retail stores that remain open for emergency support, and for our support teams. field service. These measures include limitations on the number of customers who can access our stores at any time, and filtering procedures for any installation or repair appointment.

Bell encourages customers to take advantage of MyBell, a self-service option available online or as a mobile app that lets you manage most of your Bell services. Customers can also stay informed by visiting the Bell COVID-19 dedicated web page.

Shaw opened Shaw Go WiFi to everyone in Canada and offers free TV channels to customers and no data limits with Internet plans during the pandemic. A full list of initiatives includes:

  • Shaw Cable and Shaw Direct customers get free access to channels like CBC News Network, CTV News Channel, Treehouse and Disney Jr.

  • Internet plans that have no fixed data limits.

  • Although all stores are temporarily closed, equipment can be returned by Canada Post.

  • Customers can make payments through their bank or My Shaw. Customers can also call 1-888-472-2222 to make a payment.

  • COVID-19 can cause unexpected financial challenges. If customers need to adjust services or have concerns about paying the bill, Shaw offers flexible payment options. Contact Shaw by chat or phone at 1-844-330-7429 to discuss the options.

More information can be found on the Shaw website.

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