Some stores allowed to remain open also closed, while others closed their physical stores but continued to provide drive-thru and home delivery services. However, more brands were forced to cease operations altogether when total isolation was imposed on March 17.
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But now some well-known groups – including fast food stores, DIY stores, a wine shop and a florist – have reassessed their original decision to shut down completely and are now turning to different forms of operation despite the constraints .
We summarize some of the key brands that are bringing about change. (Original list compiled in French BMFTV news source.)
Fast food outlets
The fast food giant continued its drive-thru and home delivery services and did not stop until internment began.
But in the past few days, he said he was testing a “new system to significantly strengthen the health measures of his staff and customers” for drive-by and home delivery deals at three restaurants from the Paris region and 12 restaurants in the west of France. .
The system has been approved by a committee of experts in infectious diseases and virology, he said, and includes the mandatory wearing of masks, marks on the floor to ensure social distancing, increased washing of hands and cleaning utensils, and a ban on accepting cash payment.
The group has also limited the number of delivery drivers and claims to have created a secure order and delivery space in each restaurant.
These new measures will be tested by a team of volunteers for 48 hours. If the results are deemed satisfactory, the trial will be rolled out in around 30 additional restaurants for the “phase 2” of the test.
Pizza Hut / KFC
The two brands – which are part of the Yum group – ceased their services when the confinement was announced. However, since March 31, Pizza Hut has announced that some home delivery and drive-thru services are in operation and that it offers “contactless” deliveries.
KFC is testing a new protocol, still with the support of health experts, “in a few pilot restaurants”, for car trips and home delivery services.
In a statement, the group said, “This new healthcare system allows a contractless experience for driving and home deliveries, and also includes a reduced menu to simplify operations. It favors contactless payment and limits the number of employees in the kitchens to avoid contact.
“We are also increasing the cleaning of surfaces and guaranteeing constant compliance with barrier advice and minimum distances.”
Wine and spirits
Although authorized to remain open, cellar merchant Nicolas closed his 500 sites on March 14. He is currently testing a new system.
In a statement, the brand said, “Over the past two weeks, the network has worked to set up a security system, allowing us to open most of our stores. “
The new rules state that only one customer is allowed to enter the store at a time. Customers are not allowed to touch the bottles and must be served by a member of staff. Only card payments are accepted.
The brand has authorized the reopening of its stores if they comply with this new protocol. So far, 297 of the 500 stores have restarted fully or partially. The group is also looking to develop a “pedestrian walkway” system for some of its stores, and is also planning to offer home deliveries.
DIY / homeware / hardware
The DIY / hardware brand was allowed to open, but still closed its stores to the public.
Rather, it implemented a drive-thru service system, allowing customers to pick up items without contacting staff. The service is only available for urgent or necessary items – including 6,824 products compared to the normal range of 50,000.
Customers can order and pay online, and then must go to their local store to be picked up. Customers are invited to park in a designated parking space at the store, and a member of staff will then place their order next to the car before driving away. The customer can then go out to load the order in the car.
Only 20 volunteers are authorized at any time on the site.
Read more: Can I go out to pick up an order in the DIY store?
Castorama / Brico Dépôt
These two DIY / hardware brands, under the Kingfisher group, have also chosen to close their stores, and instead offer parking collections – similar to those of Leroy Merlin – for essential items.
In a statement, the group said, “We tried to think of an alternative [way of trading]. Each of us could have a water leak or a broken boiler. We had to be able to respond to this request. “
Customers can order online and collect their goods within 48 hours. They must show their order confirmation to a worker through their car window, so that there is no contact between the public and the workers on site. The order is then placed in the customer’s car trunk.
This system was put in place on a voluntary basis from March 24, and works mainly in places that have been less severely affected by the virus.
Florists are not allowed to open under the new rules. However, they are still able to provide home delivery and provide flowers for the funeral.
Nearly 10% of the 12,000 florists in France have decided to continue their activities, said the professional federation of the industry.
Since Tuesday, the international giant Interflora has relaunched its online ordering system for home delivery, but only does so for the moment in Ile-de-France.
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