Royal Mail to make major service changes next week


The Royal Mail is expected to make service changes next week as it continues to navigate the coronavirus pandemic.

Bosses said last month that they were working hard to deliver letters and parcels to residents of all regions of the country and introduced social distancing measures to protect staff and members of the public.

But now the courier company is making a number of changes “to protect the health and safety of our employees and the general public.”

The Royal Mail said on its website: “We are committed to ensuring that we deliver to the country. Our colleagues keep mail moving – delivering letters and parcels across the UK, including those who find it difficult to leave their homes.

“Throughout this crisis, we will continue to provide the most comprehensive service possible to all of our customers.

“However, as cases of coronavirus increase in the UK, we and other organizations are experiencing increasing levels of employee absence due to illness and self-isolation.

The company has already introduced additional measures

“Absence rates are currently double what we would normally expect at this time of year. To manage these severe absence levels – which are increasing – we are implementing a series of mitigations. “

He continued: “Despite our best efforts, it is likely that parts of the country will experience a reduction in service levels due to absences related to coronavirus in their local mail center or delivery office.

“We will continue to actively monitor this rapidly evolving crisis.

“We will continue to talk to you. And we will continue to focus on delivering our two priorities: i) protecting the health and well-being of our employees and the communities we serve; and ii) provide as complete a service as possible each time.

“Thank you for your support and your patience. “

The new, more stringent guidelines will take effect on Monday April 6.

Modification of opening hours

Royal Mail changes the opening hours of its customer service points in its local delivery offices.

Its largest pitches will be open from 7:00 a.m. to 11:00 a.m. while all other points will be open from 7:00 a.m. to 9:00 a.m.

All will be closed Wednesday and Sunday.

Longer shelf life for packages

The Royal Mail temporarily extends the time granted to its customers to collect the packages.

You will now have 30 days to collect or have your item delivered before the items are returned to the sender.

This applies to the following:

  • Items left with a “Something for you” card
  • Items that have an “extra charge”
  • Items that have a “customs duty payable”
  • Local collection of items where the parcel is addressed to the customer service point

Changes to guaranteed special delivery

The special delivery guarantee was valid before 9:00 a.m. and 1:00 p.m., but the following changes have been made:

  • For articles published from Tuesday, March 31, 2020, guaranteed delivery for guaranteed special delivery before 9:00 a.m. on the next business day will change to 12:00 noon on the next business day *.
  • Our guaranteed delivery for a special delivery guaranteed before 1:00 p.m. will pass at 9:00 p.m. the next working day *.

* existing postal code exceptions apply

Signing and receiving items

To provide maximum protection for working customers and customers, the Royal Mail minimizes contact during delivery.

They currently do not use his portable devices for customers to sign and instead record the name of the person accepting the item.

In addition, for all customers where an item does not go through the mailbox, the courier will place your item on your door and, after knocking on your door, will sidestep a safe distance while you collect your item.

It’s about making sure the item is delivered safely rather than being left outside.


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