Royal Mail announces changes to postal services to take effect next week


Royal Mail is set to make changes to its drop-off times and deliveries starting next week following the COVID-19 outbreak.

The decision, which is due to take effect on Monday 6 April, will result in changes to the opening and closing hours of the delivery office and to deliveries.

The changes have been put in place to ensure customers receive the most reliable and secure service, reports Bristol Live.

Royal Mail already introduced a series of measures last month following the pandemic.

These included a single authorized person in a Royal Mail delivery vehicle at one time and the emphasis on postal workers washing their hands when leaving and entering a Royal Mail building.

In order to stick to social distancing and minimize contact, a client signature is no longer required.

Packages too large to be displayed in the mailbox are left outside the door, reports Liverpool Echo.

Here are the tougher guidelines that will take effect next week, as noted on the Royal Mail website:

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New changes to delivery office hours

To protect the health and safety of our employees and the general public, starting Monday, April 6, we are changing the hours of operation of our customer service points in our local delivery offices.

· Our largest locations will be open from 7 a.m. to 11 a.m.

· All other customer service points will be open from 7 a.m. to 9 a.m.

· All will be closed Wednesday and Sunday.

· To support government advice to stay at home and avoid non-essential travel, we encourage customers to visit customer service points only when absolutely necessary.

As a reminder, we can also deliver your items for free. Plan your new delivery here .

Longer shelf life for packages

To give you more time to collect or have your item delivered, we temporarily extend the retention period to 30 calendar days starting Monday, April 6, before the items are returned to the sender.

This applies to the following:

· Items we left a “Something for you” card

· Items that have an “extra charge”

· Items that need to pay customs fees

· Local collection of items where the package is addressed to the customer service point


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