According to several users on Twitter and troubleshooting website DownDetector, some Rogers customers have noticed internet and home phone problems in Toronto, Brampton, Ottawa, Hamilton, Scarborough and more.
Depending on your location, we currently have a breakdown in Etobicoke and North York due to damaged cables. Our teams are working to restore service as soon as possible but do not currently have an ETR.
– RogersHelps (@RogersHelps) April 1, 2020
There has been an Ontario-wide outage for at least 5 hours now and you have not found it? How does Roger hire a person on social networks who cannot google “Roger breakdown”?
– Lord Neko (@Lord_Neko_) April 1, 2020
– The real ones know (@TheRealOnesKnow) April 1, 2020
So another mass outage affects the Internet in our region, according to @rogers. It’s the second time in a week. While they are “on it”, there is again “no ETA for the restoration of services”. The last outage lasted 24 hours. #firstworldquarantineproblems Help me pic.twitter.com/rceqPLlE7Z
– Adrian (@adrianmk) April 1, 2020
According to Rogers Community Forums, there has been a confirmed service disruption in Etobicoke and North York due to an overhead fiber line cut by an unknown third party.
Rogers said the cutting line served parts of Etobicoke as well as North York. Rogers is working to redirect traffic to get customers back online as soon as possible, but it is unknown when the service will work again.
Earlier today DownDetector said there were over 1,000 reports of Rogers Internet and home phone outages. Although there seem to be fewer problems now, there are still more than 500 reports, according to DownDetector.
Many also report that Toronto-based small business Carry Telecom is also experiencing service issues. Carry Telecom uses Rogers infrastructure.
This story will be updated when more information becomes available.
Updated 04/01/2020 6:14 p.m. ET: The story has been updated with more details on Rogers community forums.
Correction 04/01/2020 6:05 p.m. ET: Rogers does not offer Internet service in Quebec. The story has been updated to reflect this.
Source: Rogers Community Forums, DownDetector