New York Legislator Calls for Inquiry into Ticket Refund Policies

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AEG, which is owned by billionaire investor Philip F. Anschutz, hosts tours of stars like Justin Bieber, Taylor Swift and Céline Dion, and also has regional concert promoters like Goldenvoice in Los Angeles, which hosts the Coachella festival.

About 30,000 events have already been reported due to the pandemic, and tickets for many of them were sold months ago. By some estimates, consumers have spent more than $ 1 billion on tickets for disrupted events.

Live Nation has not set a specific schedule for refunds. But in a statement, the company said, “Live Nation’s plan is to continue to offer a refund option on all of its rescheduled programming as new dates are set. We expect these windows to start opening event by event in the coming weeks. “

The issue of ticket reimbursement during the coronavirus pandemic has crystallized many long-standing complaints about Live Nation and Ticketmaster, which merged in 2010. A 10-year consent decree, negotiated with the Department of Justice to ensure that the The combined company would not have an unfair influence on the concert business, has recently been extended for five years after an investigation by federal regulatory authorities.

In her letter to New York’s attorney general, Letitia James, Senator Skoufis urged her to consider what he said was a recent policy change regarding concert reimbursements that have been postponed due to the crisis.

“I ask the Attorney General to intervene by any means necessary, including a criminal investigation, and I urge these companies to reconsider their recently adopted policies and reimburse consumers who are struggling to survive,” wrote Senator Skoufis.

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