New HSR service changes will include a limit of 10 passengers per bus


HSR is implementing new changes to its service to provide physical distance for operators and customers during the COVID-19 pandemic.

From Friday, the service will limit customer charges to 10 people on a 40-foot bus and 15 people on a 60-foot articulated bus. Signs will be posted on the seats available for passengers.

Operators will bypass stops if they already have the maximum number of people on board or if there are physical distance issues.

All customers, including those who use walkers, wheelchairs, scooters, and other personal mobility devices, must enter and exit through the rear doors. Customers who require the ramp to get on and off the bus should be accompanied by a companion who can deploy the ramp under the direction of the operator.

HSR can now only accommodate one wheelchair or scooter per bus, regardless of the size of the vehicle.

“We cannot insist enough: public transport is reserved for essential travel. Please leave public transport for those who really need to be on the bus at the moment for essential reasons (for example, commuting to work or for medical appointments), “the city said in a communicated.
“With these changes, wait times will increase. We encourage customers to plan to allow more time to get to their destination, as you may have to wait for a second, even a third, or even a fourth bus. “

HSR indicates that the routes of lines 2-Barton, 1-King, 5-Delaware and 10-B will experience the most significant impacts.


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