Millions of Virgin Media customers hit by Internet outage | Media

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Millions of Virgin Media customers had problems accessing the Internet during a series of outages across the country on Monday evening, which the company said were not the result of network overload caused by high demand for locking.

The company, which has 5.3 million customers in the UK, ran into problems just before 5 p.m. with customers complaining that their home Internet connection was down. Some also reported that their mobile Internet connection was down.

The highest rates of reported outages have been recorded in cities like Birmingham, Bristol, Glasgow, Liverpool, London, Manchester, Nottingham and Southampton, according to data from the Downdetector website, which has recorded more than 30,000 reports.

Virgin Media stated that the outages were not related to the capacity of its cable network, which provides customers with broadband speeds of up to one gigabit per second in certain regions, or to heavy use due to the fact that millions of Britons stay at home and turn to Internet services to get through. the weather.

The company said the problem was not a “continuous outage,” with broadband connections dropping for about three minutes every hour between 5 p.m. and 7:30 p.m. He said the connection situation had improved at 7:30 p.m., although Downdetector continued to register complaints until at least midnight.

“We are currently investigating an intermittent broadband problem that started earlier in the evening,” said a spokesperson for Virgin Media. “This problem sees broadband connectivity interrupted for a very short period of time before being restored. Our teams are studying the problem urgently and will work hard to resolve it. We know how frustrating this is for customers and we apologize for the inconvenience. “

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