Martin Lewis Releases Critical Ryanair Refund Update After Customers Send Vouchers


Martin Lewis revealed how Ryanair customers can request a cash refund instead of a voucher after the flights are canceled.

The low-cost airline has cut a large number of flights due to the coronavirus pandemic, and under EU law is obliged to give anyone who has canceled a flight the opportunity to refund.

But many people who asked for a cash refund received vouchers instead.

Martin said: “Last week I told you that we had reported Ryanair to the regulator of the Civil Aviation Authority and commercial standards as ridiculously, the passengers who had jumped through the hoops to claim money money and not vouchers for canceled flights were… sent anyway.

Ryanair plane

“This week we looked for ways to get money, including asking card providers, as Kim did:” I received £ 896 from Barclays.

“They asked a few questions and checked with the supervisors. He was reimbursed within an hour. ” “

Linking to his website, Martin revealed his best tips for getting a cash refund.

How to get a cash refund

You can ask your bank for help

Complaint with your card company

It’s not a legal requirement for card companies to do this, but you can request a refund under the chargeback system.

This means that your bank will try to recover money from the bank of the company from which you purchased.

Try Section 75

If you pay something that costs between £ 100 and £ 30,000 on a credit card, the card company is also responsible for any problems.

Which means you may be able to get your money back.

Read more

Top news

By making a claim under section 75 of the Consumer Credit Act, you are asking the credit card company itself to cover you.

Unlike chargebacks, this is a legal right.

What does Ryanair say?

A spokesperson for Ryanair said: “For any canceled flight, Ryanair offers customers all options defined by EU regulations, including free travel and cash or voucher refunds.

“It takes longer to process cash refunds because we have to process 10,000 times the usual volume and have fewer staff due to social distancing measures.

“Ryanair offers vouchers and free travel because they are automated and would offer customers an alternative.

“Customers who choose not to accept a free move or voucher will be reimbursed in due course once this unprecedented crisis is over.

“We apologize for any inconvenience this may cause and we thank our customers for accompanying us. “


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