Ticketmaster announced Friday that it is finalizing plans to reimburse more than 18,000 postponed events due to the coronavirus pandemic.
According to the ticket retailer, starting May 1, once the postponed shows announce the postponed dates, fans will start receiving emails from Ticketmaster to initiate a full refund. From there, fans will have 30 days to request a refund. If they don’t proceed with one, then their ticket will be good for the postponed date.
The global promoter Live Nation also joined Ticketmaster to announce the reimbursement of deferred programs. The company also announced that it will offer credit for future shows as well as the ability to donate your tickets.
To date, Ticketmaster has canceled or postponed 30,000 events, totaling $ 2 billion in ticket sales, according to Billboard. While another 25,000 events are expected to take place by the end of 2020, the company is expected to cancel or postpone other events before 2021.
Ticketmaster was recently criticized for not offering an immediate refund after the show was postponed due to the pandemic.
“Across the country, people have to make adjustments in their lives to keep everyone safe. Ticketmaster can do its part by giving people their money, “said representative Katie Porter (D-California) to Billboard. “Let’s be clear: they can do it without government intervention, and they can do it today. Ticketmaster should do the right thing and stop trying to take advantage of a pandemic. “