Michael Redmond says he was yelled at by staff, but the supermarket giant says he was aggressive and abusive – claims he denied when ECHO presented them to him.
Michael, 63, from Anfield, was shopping on the Breck Road ASDA in Anfield when he said that he dropped his receipt when he left the store.
He says he was then approached by staff insisting that he take the receipt.
Michael, an army veteran who suffered a stroke five years ago, said that he told staff that he could not pick it up because of his back pain.
He says that when he tried to use the tobacco counter, he was refused service and was then escorted from the store and prohibited from returning.
Meanwhile, ASDA said that Mr. Redmond had been banned from engaging in aggressive and abusive behavior towards staff, which he firmly denies.
He told ECHO: “I just made a simple mistake. I dropped my receipt and suddenly staff members started yelling at me.
“I didn’t get the receipt because I have back problems and recently had a stroke.
“When the staff asked me why I didn’t collect the receipt, I said if I did, I doubt I could get back on my feet.
“But store staff were then told not to serve me anymore and I was kicked out of the store. “
Michael claims that ASDA staff then asked the security guard to remove it and he was informed that he had been banned from the store after the incident on Wednesday April 1.
He added: “I am absolutely livid and very angry with this whole incident.
“It was completely humiliating. It happened in front of other people. It was a very minor indiscretion and I think the action is completely over the top.
“I complained to ASDA, but they disproved my complaint. They responded by saying that there was no service to review their complaint decision.
“I want ASDA to apologize and I want to be able to go back to my local store. “
Contacted by ECHO, ASDA said the store manager had made the decision to ban Mr. Redmond because of his behavior towards staff.
Asda said banning someone from a store is “an absolute last resort” but will “not tolerate any form of customer or staff abuse.”
An Asda spokesperson said, “We understand these are difficult times and ask our customers to be respectful to our colleagues when they visit our stores.
“We have implemented social distancing guidelines in the Breck Road store to keep our co-workers and customers safe and we ask everyone who visits us to join them.
“Asking someone not to visit our stores is, however, always an absolute last resort; we do not tolerate any form of abuse towards colleagues or clients. “