FAQs on IRS stimulus verification issues

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Many people have contacted the Washington Post saying they are receiving less than they are supposed to receive – or, in some cases, they are overpaid. Parents said they did not receive payments of $ 500 for dependent children under the age of 17.

People complain about not being able to access the feature, or being kicked out and locked after repeated attempts.

Here are some common problems – and what you can and can’t do about them.

Q: Why didn’t we receive our stimulus payment?

A: The key to getting your payment in the first batch sent was whether the IRS had direct deposit information for you following a refund. If you were the IRS or did not get a refund in 2018 or 2019, the agency has no way of sending your money electronically. This does not mean that you will not get paid. This means that you must either go to “Get My Payment” on the IRS website or wait for a paper check in the mail.

Q: The “Get my payment” tool indicates that my payment should have been deposited on April 15th. Why haven’t I received it yet?

A: Although the IRS may have sent the payment electronically, your financial institution may not have processed it yet. Continue to check with your bank.

If you do not receive the money, you will have to wait for a letter from the IRS. The agency is required to send a letter to your last known address 15 days after the payment has been sent. As described in the Care Act, the IRS notice is supposed to indicate the method by which your payment was made, the amount of the payment and a telephone number for the appropriate contact point for the IRS to report any failure to receive the money.

Q: Why do I always receive a “Payment status not available” message?

A: Many people fear that the message “Payment status not available” means that they may not receive their stimulus money. It is very likely that the system was unable to process your information from a recently filed 2019 tax return. Or, it’s like a waiting room where you sit until someone calls you.

You may also receive this message for the following reasons, according to the IRS:

  • Your adjusted gross income is too high to receive payment.
  • You did not file a tax return for 2018 or 2019.
  • You recently filed your return and it has not been fully processed.
  • You have used the “Non-filers: enter payment information here” tool on IRS.gov for people who are not required to file a tax return and the IRS is still processing the information.
  • You receive social security, invalidity or railway retirement benefits. In this case, the IRS will use your SSA or RRB 1099 form and your payment will be sent automatically.

Q: How do I skip the question of whether I received a refund or do I owe taxes for 2019? Neither applies to my situation.

A: Many people have complained about an issue that would prevent them from moving forward because they did not owe the IRS money or receive a refund for 2018 or 2019.

Initially, IRS spokesperson Eric Smith suggested that people type zero for one or the other answer. However, it does not work.

Others tried to use information from their return from 2018. It didn’t work either.

“We are aware of the problem and are working hard to find a solution,” said Smith. “In these very difficult times, we know how much people need their money, and we are working hard to get it as quickly as possible.”

Q: Was my stimulus payment delayed because I used a tax preparer?

A: Perhaps. Many customers who used tax preparers (either an accountant or a large chain like TurboTax) had no problem. They received their direct deposit this week. But others do not.

In some cases, the IRS does not have your direct deposit information because you owe taxes or had no tax obligations. So you have to go to the website and enter your direct deposit information, or you can wait for a check in the mail.

But the reason you may not have received your payment during the initial deployment is that you received an Advance Repayment Loan (RAL) or an Advance Repayment Check (RAC).

“When a taxpayer purchases an RAL or RAC, a virtual bank account is created solely for the purpose of receiving the refund and facilitating the transaction,” said the Taxpayer Advocate Service in a stimulus payment blog. “The account no longer exists and, therefore, economic impact payments delivered to virtual accounts by direct deposit would not reach the intended recipient.”

However, “in many cases, these statements also convey the taxpayer’s underlying bank account information,” which is why some people still receive payment by direct deposit.

Q: How can I fix this particular problem?

A: So you have two options: you can enter your direct deposit information online at “Get My Payment”, if you can drop by, or you can wait for the IRS to send you a check.

Q: Why am I blocked when I try to enter my direct deposit information?

A: To avoid fraud, the “Receive my payment” portal will block you after several unsuccessful attempts to enter information. You can be excluded without fault on your part. The information the IRS has on file may be out of date or incorrect. You may have moved and the IRS has an old address. A social security number may be incorrect in the system.

If you receive a message that your payment status cannot be determined, wait a day. Because the information is updated once a day, overnight, there is no need to check multiple times during the day.

Q: My stimulus money went to someone else’s bank account. What can I do?

A: The IRS may have incorrect information in your file or may have simply made a mistake. The IRS says it is aware of this problem and is working on it. “Either way, you will receive a notice within 15 days with details of your payment,” said Smith.

Q: We produced a final return in 2018, listing our newborn as a dependent. Why haven’t we received the extra $ 500 for our child?

A: I asked this question to the IRS, and at this point, they don’t know what could have happened. You may have to wait for the IRS letter. Or, when you file your 2020 tax return next year, you will have the option of getting the rest of the stimulus money.

It is important to note that the stimulus payment is technically a 2020 tax credit that eligible individuals and couples are now receiving because of the great need. So if for some reason you don’t receive the payment now, you can request it on your 2020 income tax return. By the way, you don’t have to repay or tax that money.

Q: I filed a 2019 return but used the non-reporting tool in error. I cannot access “Receive my payment”. Is there anything I can do to give the IRS my direct deposit information so I don’t have to wait for a check?

A: Unfortunately, you may have to wait for your check. You can also continue to try to access “Get my payment”.

It is very important that you use the right portal. Do not use the non-filer portal if you plan to file a 2019 return. Do not use it if you have already filed for 2019.

“Using this tool will NOT speed up your economic impact payment and will likely slow down the processing of your tax return and the reimbursement of everything,” says the IRS.

Q: My husband and I received two payments, one for $ 2,400 and another deposit of $ 1,200 for me as an individual. I suspect it has something to do with my name change after the wedding. What should we do about the overpayment?

A: For now, leave the money in the account. It’s not up to you to spend. Or, be prepared to reimburse it to the IRS. If the IRS does not reverse the payment, once you have received your payment letter, you will have information on how to return the extra money.

Q: How do I tell a human at the IRS about issues with my stimulus payment?

A: At this point, the IRS says not to call. The agency simply does not have the capacity to accept calls during the pandemic.

“To protect the public and employees, and in accordance with the orders of local health authorities in the country, certain IRS services such as live telephone assistance, processing paper tax returns and responding to correspondence are extremely limited or suspended until further notice, ”IRS told me.

The IRS periodically releases updates on tax breaks for coronaviruses as problems arise on irs.gov.

Q: Is there anything else I can do?

A: Even if you don’t fit into one of the categories where the Get My Payment portal doesn’t work for you, don’t worry. If you’re eligible for payment, it will eventually come – although I know it doesn’t help if you’re having trouble paying your bills right now.

The IRS has announced that veterans and their recipients who receive compensation and pension payments (C&P) will automatically receive their stimulus payments. But “the payment schedule is still being determined,” said the IRS on Friday.

Veterans can use “Get My Payment” to track their money, assuming they can access the portal.

“Getting paid” has two main purposes. One is to allow people to provide the IRS with direct deposit information so that they can receive their stimulus electronically. The other is to allow people to check the status of their payment, just like they could use the “Where’s my refund?” Portal to track their regular federal tax refund.

If you can’t access the tool to give the IRS your direct deposit information, that doesn’t mean you won’t get the dunning payment.

If your adjusted gross income entitles you to a payment, you will receive at least one check in the mail. The IRS will use your last known postal address.

Heather Long contributed to this report.

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