Do I have to wear a mask when I go to H-E-B, Kroger and other stores?


HOUSTON – Governor Greg Abbott announced Monday that the first phase of the reopening of Texas will begin on Friday after his “stay home” order expires on Thursday.

During the announcement, Abbott said that while wearing a mask in public is recommended, it is not mandatory. In addition, he also said that his executive decree would replace local decrees that impose fines or sanctions for not wearing a mask in public. This was in direct contradiction to an order signed by Harris County judge Lina Hidalgo last week, which would require all residents to wear a mask in public starting Monday.

After Hidalgo made its announcement last week, H-E-B announced that its stores in the county would require employees and buyers to wear masks or face covers, according to its order.

Although Abbott’s order states that a mask is not mandatory, business owners reserve the right to deny entry to customers who do not wear a mask.

After Abbott made his announcement on Monday afternoon, KPRC 2 returned with H-E-B, along with Kroger, to find out what their mask policies will be, to move forward.


“H-E-B requires the use of masks or face covers by all of our partners in contact with customers and relatives,” wrote Lisa Helfman, director of public affairs for the retail chain. “We strongly recommend the use of masks or face covers by all of our customers.”

Customers will now be encouraged to wear masks but will not be prohibited from entering stores for not wearing them.


Kroger also won’t ask customers to wear a mask, although they encourage it.

“We have provided masks that all of our store associates must wear, and we will require associates to wear them in all of our stores,” the retail giant said in a statement.

They then wrote that “we also encourage all of our customers to wear a mask when visiting our stores, or alternatively, to consider one of our ecommerce options available at”.


Randalls said they “ask customers to wear face covers as required by county order”. However, they do not refuse customers for not wearing a mask.

Whole foods

“We continue to follow guidelines from the CDC and various national and local health authorities, including local ordinances regarding personal protective equipment. As of April 13, we have required everyone working in our stores to wear a mask for the duration of their shifts and provide personal face shields to all team members as an additional and optional safeguard. – Whole Foods Market Spokesperson

KPRC 2 will update this list when more grocery stores provide mask instructions.

Copyright 2020 by KPRC Click2Houston – All rights reserved.


Please enter your comment!
Please enter your name here